Jack Van Nieulande
San Clemente,CA
Summary
A dedicated and strong-willed individual with a passion for safeguarding communities and preserving lives. Seeking a challenging firefighting position where my unwavering commitment to public safety, resilience in high-pressure situations, and determination to overcome challenges can be utilized to make a positive impact. Ready to employ my skills, training, and steadfast mindset to contribute to a cohesive firefighting team and ensure the well-being of those in need.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Toyota Of Orange
03.2021 - Current
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Managed over 50 customer calls per day
- Developed and increased my sales quotas by 110% within my first quarter
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Monitored service after sale and implemented quick and effective problem resolutions.
Manager of Operations
Island Brew Coffeehouse
02.2016 - 11.2020
- Maintained regular and consistent attendance and punctuality.
- Trained new employees on proper protocols and customer service standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Completed successful cash audits to correctly balance drawers at end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cultivated ability to recall customers' names and address each by name.
- Elevated customer loyalty by using strong communication and respect to resolve customer problems when they were presented.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every shift, multiple times a shift.
- Mitigated business risks by working closely with staff members and assessing performance.
Customer Service Associate
Hobie Surf Shop
02.2012 - 05.2016
- Managed customer relations and customer service through daily communication and interaction.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Maintained clean sales floor and straightened and faced merchandise.
- Skilled using cash register including processing sales discounts and refunds.
- Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA06.2016
Bachelor of Science - Food Science And Human Nutrition
University of Hawaii At Manoa
Honolulu, HI05.2020
Skills
- Sales Expertise
- Guest Relations
- Product and Service Sales
- Verbal Communication
- Time Management
- Top Tier Customer Service
- Market Research and development
- Excellent People Skills
- Dispute Mediation
- Quotas and Goals
- Adaptive learning
- Strategic business and customer prospecting
Certification
BLS Provider with American Heart Association. National Registry of Emergency Medical Technicians certified. Certified PADI Open water, Advanced Open Water, and Rescue Diver.
Timeline
Sales Associate
Toyota Of Orange
03.2021 - Current
Manager of Operations
Island Brew Coffeehouse
02.2016 - 11.2020
Customer Service Associate
Hobie Surf Shop
02.2012 - 05.2016
High School Diploma -
Dana Hills High School
Bachelor of Science - Food Science And Human Nutrition
University of Hawaii At Manoa
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