Jack Vicic

- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

- Served food and beverages promptly with focused attention to customer needs

- Worked with POS system to place orders, manage bills, and handle complimentary items

- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

- Maintained a clean and orderly dining area for an enjoyable guest experience

-performed opening and closing duties, ensuring the dining area was prepared and providing personalized service

- Maintained clean and organized dining areas to uphold restaurant hygiene standards

- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times

- Developed and implemented strategies to increase customer satisfaction and engagement

- upselling customers by recommending items that would go with their picks

- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with customers

- Collaborated cross functionally to tailor insurance products, resulting in a 15% increase in client satisfaction scores

- Demonstrated a deep understanding of customer pain points

- Utilized CRM to track leads, effectively managing a pipeline to drive higher conversion rates

- Developed and nurtured client relationships, resulting ina 30% growth in repeat business and referral's

- Manage a diverse client base within the West Virginia territory

- Provided exceptional front-end support, resulting in a 15% reduction in response time to client inquires

- Conducted regular check in meetings, Identifying upsell and cross sell opportunities that contributed to a 20% increase in revenue

- Utilized Excel, Word, and Powerpoint to analyze data, create presentations, and facilitate communication

- Collaborated with team members to compile comprehensive progress reports and presentations

- Assisted in project planning, Scheduling, and resource allocation, contributing to the overall project efficiency

- Managed documentation, including project plans, progress reports, and change orders, maintaining accurate records

- Provided valuable assistance during major renovation projects, contributing to project milestones and maintaining timeless,

including,

- Minute Maid Park

- NRG Stadium