Summary
Overview
Work History
Education
Skills
Timeline
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Jack Wamack

Knoxville,TN

Summary

Seasoned Operations Manager and talented leader with 33 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

34
34
years of professional experience

Work History

Operations Manager

Bliss Home Furniture
02.2012 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Responsible for 80% of the Inventory for all locations, Knoxville, Nashville, and Louisville.

Delivery Manager

Knoxville Wholesale Furniture
06.2004 - 12.2011
  • Improved delivery efficiency by optimizing routes and scheduling for the teams.
  • Reduced customer complaints by implementing proactive communication strategies with other managers.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.


Home Delivery Contractor

Excel Logistics
05.1997 - 05.2004
  • Worked as a third party contractor delivering items for Sears.
  • Worked directly with SLS (Sears Logistic Services) as they transitioned into a new contract when Excel acquired Merchants Logistics.
  • Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
  • Collaborated with dispatchers to prioritize urgent deliveries, ensuring on-time arrival in critical situations.

Warehouse Manager

Havertys Furniture
07.1990 - 05.1997
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Promoted to youngest warehouse manager in Haverty's history at 19.

Education

No Degree -

The University of Tennessee - Knoxville
Knoxville, TN

High School Diploma -

West High School
Knoxville, TN
05.1989

Skills

  • Inventory Management
  • Maintenance Planning
  • Logistics Oversight
  • Labor Relations

Timeline

Operations Manager

Bliss Home Furniture
02.2012 - Current

Delivery Manager

Knoxville Wholesale Furniture
06.2004 - 12.2011

Home Delivery Contractor

Excel Logistics
05.1997 - 05.2004

Warehouse Manager

Havertys Furniture
07.1990 - 05.1997

No Degree -

The University of Tennessee - Knoxville

High School Diploma -

West High School

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Jack Wamack