Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacklyn "Jack" Watson

Midwest City

Summary

Dynamic Remote Pilot Operator at SAIC with proven expertise in resource management and time management. Adept at running flight simulations and completing tasks promptly, enhancing training efficiency. Recognized for strong problem-solving abilities and exceptional communication skills, ensuring operational excellence in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Remote Pilot Operator

SAIC
03.2023 - Current
  • Run Flight Simulations for ATC Training
  • Certified: Enroute (Pilot/Ghost) and Terminal (RTF/TSEW, in process of TETRA)
  • Complete Prompts on timely manner

Operations Agent

Piedmont Airlines
02.2022 - 03.2023
  • Coordinate Ground Handling Teams and Above The Wing Teams to complete Flights on timely manner
  • Investigate issues when they arose
  • Communicate with Local Teams and Headquarters when needed
  • Complete Paperwork required for the organization of Facility in timely manner
  • Schedule arrival and departure gates for American Airlines and American Eagle Flights

Area Manager of Operations

Ross
03.2021 - 02.2022
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
  • Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
  • Championed innovative solutions that increased operational efficiency while minimizing environmental impact.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
  • Implemented safety protocols to maintain a secure work environment for employees and customers.
  • Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Led weekly meetings with staff to review progress, address challenges and drive timely task completion.
  • Developed processes to save on costs and prevent losses.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Correctional Officer

Oklahoma Department Of Corrections
10.2020 - 03.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

PFresh Assistant

Target
07.2015 - 10.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Conducted audits and ordered fresh groceries

Meat/Dairy/Frozen Associate

Walmart
08.2013 - 07.2015
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Provided customer service within the Meat, Dairy, and Frozen Departments
  • Conducted a safety cull twice a day to insure health and safety of customers
  • Made sure shelves were stocked efficiently

Education

Education - History

University of Central Oklahoma
Edmond, OK

Skills

  • Documentation skills
  • Crew resource management
  • Time and task management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Active listening
  • Adaptability and flexibility
  • Task prioritization
  • Interpersonal skills
  • Professionalism

Timeline

Remote Pilot Operator

SAIC
03.2023 - Current

Operations Agent

Piedmont Airlines
02.2022 - 03.2023

Area Manager of Operations

Ross
03.2021 - 02.2022

Correctional Officer

Oklahoma Department Of Corrections
10.2020 - 03.2021

PFresh Assistant

Target
07.2015 - 10.2020

Meat/Dairy/Frozen Associate

Walmart
08.2013 - 07.2015

Education - History

University of Central Oklahoma

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