Jack W. Burke

Work History

Processing Technologies Intl.

01.2024 - 01.2025

Managed a portfolio of 30 customers, driving customer retention and sales growth
Reestablished relationships with dormant clients, securing repeat business after a year or more of inactivity
Processed orders, generated quotes, and handled return and credit requests efficiently.
Analyzed customer drawings to identify and source replacement parts.
Collaborated with customers to create a comprehensive BOM (Bill of Materials) of spare parts for their machine.
Coordinated and sent out monthly sales promotions to engage customers and drive sales growth
Managed multiple tasks simultaneously while providing superior customer service.
Established strong rapport with customers, fostering long-term relationships and repeat business.
Mentored junior team members, contributing to their professional development and overall team success.
Identified upselling opportunities, contributing to increase in average transaction value.

Edward Don

01.2021 - 01.2023

Supported six outside sales representatives by managing order entry, quoting, accounting, return & credit request and any customer inquiries
Assisted with contract pricing, price list updates, and stock agreement setups
Managed material requests and ensured accurate inventory levels
Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Managed approximately 40 incoming calls & emails per day from customers.

Pres-On

01.2020 - 12.2020

Assisted customers with their online ordering needs through phone or email support and accurately entered customer orders into database system with attention to detail and accuracy
Provided exceptional customer service and support, addressing inquiries and resolving issues promptly
Utilized CRM software to manage client accounts, track progress towards goals, and maintain accurate records of all interactions.
Managed material requests and ensured accurate inventory levels.
Processed return and credit requests, ensuring customer satisfaction.
Managed approximately 80 - 100 emails & 20 calls per day from customers

Kiser Controls

01.1996 - 01.2019

Managed a team of 6 inside sales/customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Oversaw order entry, invoicing, and customer account management, ensuring timely processing and accurate records
Recruited, hired, trained, and mentored new staff, fostering professional growth and maintaining team productivity
Resolved complex customer complaints while prioritizing customer satisfaction and loyalty.
Conducted annual performance reviews and provided ongoing feedback to employees to improve performance and job satisfaction
Collaborated with upper management to improve customer service processes and support structures company-wide.