Jack Wells
2760 Ivy Rd ,TN
Summary
Dynamic Field Service Representative with Hunter Engineering Company, recognized for enhancing service efficiency and achieving high customer satisfaction scores. Top 50 representative for 12 years in a row with demonstrated service excellence. Ranked top service representative for the United States regions. Expert in diagnostic skills and preventive maintenance, adept at problem-solving and fostering client relationships. Successfully implemented process improvements, reducing equipment failures and optimizing service operations. Committed to regulatory compliance and continuous technical education.
Overview
13
13
years of professional experience
Work History
Field Service Representative
Hunter Engineering Company
11.2012 - Current
- Provided on-site customer support for equipment maintenance and repairs.
- Conducted equipment inspections to ensure optimal performance and compliance with safety standards.
- Diagnosed technical issues using specialized tools and diagnostic software.
- Collaborated with engineering teams to resolve complex service challenges effectively.
- Trained clients on proper equipment usage and preventive maintenance practices.
- Developed service reports detailing findings, recommendations, and completed repairs.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Mentored junior technicians to improve their troubleshooting skills and knowledge base.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Improved team collaboration by sharing best practices for troubleshooting complex equipment problems.
- Adapted quickly to new technologies, ensuring company remained competitive in offering cutting-edge solutions.
- Facilitated knowledge sharing sessions among new hires, speeding up their onboarding process.
- Delivered exceptional service under tight deadlines, ensuring that critical equipment was operational for client projects.
- Optimized route planning for service calls, reducing travel time and costs.
- Collaborated with internal departments like logistics or procurement to ensure smooth coordination of spare parts deliveries or replacements.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Reduced equipment failures, conducting preventative maintenance and routine inspections.
- Achieved high customer satisfaction scores, consistently receiving positive feedback for service quality.
- Enhanced company reputation through prompt and effective resolution of service tickets.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Fostered strong client relationships to understand their needs better and provide tailored solutions.
- Inspected and tested, repaired and refurbished products for proper operation.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Expanded technical knowledge through continuous education in industry developments and trends.
Education
Bachelor of Science - Chemistry And Biology
Arkansas State University
Jonesboro, ARSkills
- Adaptability to change
- Field operations
- Diagnostic skills
- Work order preparation
- Preventive Maintenance
- Service calls
- Schematic interpretation
- Installation coordination
- Routine maintenance
- Problem-solving
- Problem-solving abilities
- System repairs
- Blueprint reading
- Equipment installation
- Equipment calibration
- Regulatory compliance
Accomplishments
Top 50 service excellence award winner for 12 years in a row. Ranked top service representative for two years in a row in the United States regions.
Timeline
Field Service Representative
Hunter Engineering Company
11.2012 - Current
Bachelor of Science - Chemistry And Biology
Arkansas State University