Jack Wells
Mesa,AZ
Summary
Experienced operations leader with 25 years of Underwriting expertise and a proven track record of leading high-performing teams, delivering measurable results, and consistently exceeding expectations. Recognized for exceptional communication and active listening skills, with the ability to build strong, trusted professional relationship across all levels of an organization. A collaborative leader who motivates teams, drives performance, and achieves strategic and operational goals.
Overview
26
26
years of professional experience
Work History
Financial Services Supervisor-Life Response Center
State Farm
Tempe
07.2020 - Current
- Implemented effective leadership strategies and analytical skills to optimize team performance and organize workflows.
- Managed customer complaints by resolving issues and adapting policies to align with evolving needs.
- Analyzed workflow dynamics to optimize employee time management and elevate overall productivity.
- Developed and implemented strategies that streamlined operations, enhancing overall workflow efficiency.
- Coordinated efforts with team members to consistently meet organizational goals.
- Managed operational processes within the team to ensure alignment with organizational policies and procedures.
- Utilized active listening and probing questions to resolve issues, ensuring major challenges were promptly escalated to management.
Underwriting Supervisor and Manager
State Farm Bank
St Louis, MO
01.2001 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Supervised daily operations to enhance service delivery and improve customer satisfaction.
- Led team training sessions to ensure compliance with banking regulations and operational procedures.
Education
Bachelor of Science - Accounting
Oakland City University
Oakland City, INSkills
- Underwriting
- Employee Performance Reviews
- Operational Planning
- Compliance Requirements
- Leadership and Change Management
- Production Standards
- Employee Relationships
- Evaluate Performance
- Strategic Decision-Making
- Customer Service Management
Timeline
Financial Services Supervisor-Life Response Center
State Farm
07.2020 - Current
Underwriting Supervisor and Manager
State Farm Bank
01.2001 - 07.2020
Bachelor of Science - Accounting
Oakland City University