Jack Zabriskie
Northfield,IL
Summary
Accomplished Owner / Director of Operations at Park West Cleaning, adept in Business Operational Management and Consumer Sales, boasting a closing rate over 67%. Expertly managed budgets and motivated teams, enhancing operational efficiency. Was able to found, work in, and successfully built and streamlined a company that operates independently of daily involvement. Proven track record in developing innovative solutions and strategies, significantly improving customer satisfaction and business growth at Park West Cleaning.
Overview
10
10
years of professional experience
Work History
Owner / Director of Operations
Park West Cleaning
02.2021 - Current
- Founded, created all processes, incentive structures, systems, KPI's, Cleaning Techniques
- Increased MRR from $0 to $30K and ARR from $0 to $375K via partnerships, referrals, man on the street, etc.
- Handled all sales calls, inbound and outbound with closing rate greater than 65%
- Managed day-to-day business operations. Including but not limited to training, system creation, document and operational standards, forecasting, financial planning, etc.
- Consulted with customers to assess needs and propose optimal solutions. Via telephone, email, and in person.
Senior Account Executive
CardConnect
05.2018 - 02.2021
- Spoke with new customers to share product and service information, listen to needs and learn about business operations to find tailored solutions to unique issues.
- Cold called prospects (upwards of 100 calls a day) to explain partnership benefits, representing company values.
- Analyzed data and financial reports to discover trends, informing market strategies, and objectives to create win win environments for the company and our customers.
Account Executive
RhinoDox
10.2017 - 05.2018
- Met with 5 to 15 customers monthly on the phone and in person to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with management and the owner to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database (CRM - Salesforce).
- Built relationships with customers and community to promote long term business growth via face to face meetings and outside entertainment.
Strategic Advisor
Paynet, Inc.
06.2014 - 10.2017
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations for community banks.
- Leveraged on-site observation and personal interviews to identify team and individual strengths culminating in increased sales (15% on existing accounts).
- Evaluated current processes to develop improvement plans to reduce time from call to close for sales strategies in an industry with historically long sales cycles.
Education
Bachelor of Arts - Finance
University of Dayton
Dayton, OH05.2014
Skills
- Business Operational Management
- Budget Administration
- Consumer Sales
- Customer Relationship Management
- KPI Management
Hobbies
In my free time, I like to play golf, enjoy the outdoors with my family, read, and journal.
Timeline
Owner / Director of Operations
Park West Cleaning
02.2021 - Current
Senior Account Executive
CardConnect
05.2018 - 02.2021
Account Executive
RhinoDox
10.2017 - 05.2018
Strategic Advisor
Paynet, Inc.
06.2014 - 10.2017
Bachelor of Arts - Finance
University of Dayton
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