Jack Zheng
Flushing,NY
Summary
Dynamic Sales Associate with proven expertise in customer service and sales strategies honed at Footlocker. Excelled in creating memorable shopping experiences, boosting customer loyalty, and driving sales through effective problem-solving and teamwork. Demonstrated exceptional ability to manage time and tasks, ensuring high levels of customer satisfaction and repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Footlocker
02.2024 - 11.2024
- Prioritized helping customers over completing other routine tasks in store.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
John Bowne Highschool
63-25 Main St Flushing, NY 1136706-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Flexible schedule
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Footlocker
02.2024 - 11.2024
High School Diploma -
John Bowne Highschool
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