Jackaline Garcia Arredondo

• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Monitored surveillance cameras and alarm systems to detect suspicious activity.
• Interviewed employees and suspects and typed reports to assist law enforcement.

- Internal and external

• Performed security walks around store to monitor employee and customer activities.
• Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
• Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
• Established strong working relationships with local law enforcement personnel, ensuring smooth cooperation during joint investigations or information-sharing initiatives.
• Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
• Reduced shrinkage rates by identifying areas of vulnerability within the organization and implementing targeted loss prevention strategies.

- Reduced 1.9 million dollars in shrinkage.

• Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.

- 1,020 events that include theft, fraud, disorderly conduct, threat of violence, trespassing.

• Represented company in court proceedings to offer testimony and support.
• Improved asset protection efforts by conducting thorough internal and external investigations.
• Maintained a detailed knowledge of company products, services, and policies to better understand potential vulnerabilities and devise strategies accordingly.
• Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
• Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.

- Traveled to numerous Walmart stores in the state to assist in their inventory, helped with discrepancies.

• Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.

- used a system to view all transactions that occur on a register.

• Resolved conflicts between employees or customers related to suspected thefts or other fraudulent activities professionally and diplomatically.
• Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work. - Communicated with stores nationwide. Through email, phone.
• Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
• Evaluated the effectiveness of existing asset protection measures and recommended improvements to senior management based on industry trends and best practices.
• Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
• Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
• Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
• Provided ongoing training for store associates on asset protection best practices, resulting in improved awareness and vigilance among staff members.
• Trained numerous Asset protection hires throughout the state.

• Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
• Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
• Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
• Provided excellent communication with colleagues in other departments when needed assistance or resolving customer concerns required teamwork.
• Multitasking, Problem solving, teamwork.
• Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
• Enhanced customer satisfaction by providing efficient and courteous service during checkout.
• Offered additional products or services based on customers' needs enhancing their overall experience.
• Reduced wait times for customers through effective use of POS system and multitasking abilities.
• Actively participated in team meetings discussing ways to improve processes leading to increased efficiency.
• Contributed to store cleanliness by completing assigned cleaning tasks diligently during downtime periods.
• Strengthened asset protection efforts by vigilantly monitoring customer transactions and identifying potential discrepancies or theft incidents.
• Managed high volume of customers effectively during peak hours maintaining quality service standards.
• Assisted in training new employees on cashier procedures and store policies, promoting team cohesion and efficiency.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
• Approached every question or concern with calm and level-headed approach.
• Prevented loss by identifying fraudulent.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
• Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
• Implemented system for organizing shopping carts and baskets, improving front-end appearance and functionality.
• Resolved customer complaints with empathy and professionalism, restoring customer confidence.
• Conducted price checks for customers to expedite checkout process.