Jackalyn Gardner
Roosevelt
Summary
Dynamic professional with extensive experience as a Store Manager at Moon Lake Resort, excelling in customer service and team leadership. Proven ability to resolve customer issues effectively while managing cash and inventory. Skilled in HIPAA compliance and insurance verification, fostering trust and access to care for patients in challenging financial situations.
Overview
3
3
years of professional experience
Work History
Store Manager
Moon Lake Resort
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Managed reservations and payment schedules for reservations.
Patient Financial Advocate
Uintah Basin Medical Center
10.2023 - 05.2024
- Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
- Collaborated with clinical staff to ensure accurate coding and billing procedures, mitigating discrepancies and minimizing claim denials.
- Educated patients on the availability of various resources to alleviate financial burdens associated with medical expenses.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
- Developed tailored payment plans for individuals facing financial hardships, promoting access to necessary medical care regardless of income level.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Altamont High School
Altamont, UT05-2023
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Cash management
- HIPAA compliance
- Verbal and written communication
- Insurance verification
- Medical terminology
- Teamwork
Timeline
Patient Financial Advocate
Uintah Basin Medical Center
10.2023 - 05.2024
Store Manager
Moon Lake Resort
07.2022 - Current
Altamont High School
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