Jackalyn Tinker
Cullman
Summary
Detail-oriented and highly organized healthcare administrative professional with proven experience across data entry, claims processing, access management, and referral coordination. Skilled in accurately handling sensitive patient information, verifying insurance, processing medical claims, scheduling appointments, and managing electronic referrals—all within high-volume, non-phone environments. Proficient in EMR/EHR systems (Epic, Cerner, Athena), payer portals, and secure messaging platforms. Known for maintaining HIPAA compliance, ensuring data accuracy, and supporting operational efficiency through back-office excellence.
Overview
6
6
years of professional experience
Work History
Access Management
ATI Physical Therapy
01.2024 - 04.2025
- Created and updated patient accounts in EMR systems with accurate demographic, insurance, and provider information.
- Scheduled patient appointments across multiple departments and service lines based on electronic referrals and protocols.
- Verified insurance eligibility and coverage using payer portals and internal tools.
- Communicated with internal departments through secure messaging and system notes—no phone communication.
- Ensured compliance with HIPAA and institutional access policies during all workflows.
- Maintained data integrity by reviewing records for completeness and accuracy.
Claims Specialist
Alorica
09.2021 - 01.2024
- Analyzed claims data to ensure accuracy and compliance with regulatory standards.
- Processed insurance claims efficiently, reducing turnaround times for customer resolutions.
- Investigated, validated, and resolved incoming claims by verifying documentation, policy terms, and eligibility requirements.
- Maintained detailed documentation and updated claim status in accordance with HIPAA, internal protocols, and legal standards.
- Met and exceeded performance metrics, including claim turnaround times, customer satisfaction scores, and compliance audit standards.
- Handled claim escalations, customer inquiries, and discrepancies through email, and internal CRM systems, ensuring timely follow-up and resolution.
Data Entry Clerk
Qualfon
06.2020 - 08.2021
- Entered, updated, and maintained large volumes of data in spreadsheets, databases, and internal systems.
- Reviewed documents for accuracy and completeness before inputting information.
- Performed regular data audits to identify and correct errors or inconsistencies.
- Organized digital files and supported administrative reporting tasks.
- Worked independently with minimal supervision in a quiet, non-customer-facing environment.
Referral Coordinator
Teleperformance
03.2019 - 04.2020
- Processed outbound and inbound referrals using EMR systems with strict attention to accuracy and turnaround time.
- Verified insurance requirements and submitted prior authorizations electronically through payer portals.
- Maintained and updated referral logs and status reports for tracking and compliance.
- Coordinated with providers and facilities via secure messaging and internal systems—no direct phone communication.
- Ensured compliance with HIPAA and organizational policies in all referral activities.
- Retrieved and uploaded clinical documentation to support specialist referrals.
Education
High School Diploma -
Homeschool
08.2016
Skills
- Customer Service
- Time Management
- Customer Support
- Problem Solving
- Multitasking
- Adaptability
- Stress Management
- Identity and Access management expertise
- HIPAA compliance proficiency
- Data entry and documentation
- Typing speed efficiency
- EMR system
Timeline
Access Management
ATI Physical Therapy
01.2024 - 04.2025
Claims Specialist
Alorica
09.2021 - 01.2024
Data Entry Clerk
Qualfon
06.2020 - 08.2021
Referral Coordinator
Teleperformance
03.2019 - 04.2020
High School Diploma -
Homeschool
Similar Profiles
Brayden OwenBrayden Owen
Operations Support Specialist at ATI Physical TherapyOperations Support Specialist at ATI Physical Therapy
Maegan ZieglerMaegan Ziegler
Physical Therapist Assistant at ATI Physical TherapyPhysical Therapist Assistant at ATI Physical Therapy
JOHNATHAN HILLEBRANDJOHNATHAN HILLEBRAND
Physical Therapy Aide at ATI Physical TherapyPhysical Therapy Aide at ATI Physical Therapy
Maxine PaganMaxine Pagan
Physical Therapist at ATI Physical TherapyPhysical Therapist at ATI Physical Therapy
Nicolas JankowskiNicolas Jankowski
Maintenance Crew Member at Town of South VinemontMaintenance Crew Member at Town of South Vinemont