Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackayla Alzuphar

Tuxedo Park,NY

Summary

Dedicated Patient Care Coordinator skilled in planning care, coordinating interdisciplinary teams, and implementing strategic improvements. A decisive leader and creative problem solver with extensive experience in healthcare. Currently pursuing a Bachelor's degree, I am eager to apply my knowledge and skills as I work towards becoming a nurse. I am adaptable, driven, and possess a strong work ethic, thriving in both team-based and independent settings. My focus is on providing professional service and support to every office visitor. I am diligent in scheduling appointments and committed to ensuring the best care for patients.

Overview

11
11
years of professional experience

Work History

Patient Coordinator

Gardenview Home Care
Suffern, New York
07.2025 - Current
  • Coordinated communication between patients, physicians, and healthcare staff effectively.
  • Processed patient insurance claims and verified coverage details accurately.
  • Maintained medical records and ensured compliance with privacy regulations consistently.
  • Assisted in the onboarding of new patients by explaining procedures and policies clearly.
  • Handled patient inquiries and resolved issues with a focus on customer service.
  • Collaborated with healthcare providers to streamline patient flow throughout the clinic.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Coordinated patient appointments and maintained appointment schedule.
  • Processed referrals from primary care providers for specialist consultations or treatments.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Maintained inventory of medical supplies and equipment used in providing patient care.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Coordinated care for patients, oversaw admission processes and managed patient flows.
  • Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.

Patient Care Coordinator

Committed Home Care
Suffern, New York
11.2023 - 07.2025
  • Coordinated patient appointments and managed scheduling effectively.
  • Coordinated communication between patients, physicians, and healthcare staff effectively.
  • Maintained medical records and ensured compliance with privacy regulations consistently.
  • Assisted in the onboarding of new patients by explaining procedures and policies clearly.
  • Handled patient inquiries and resolved issues with a focus on customer service.
  • Collaborated with healthcare providers to streamline patient flow throughout the clinic.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Maintained inventory of medical supplies and equipment used in providing patient care.
  • Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
  • Assisted with the development of efficient office procedures for improved workflow.
  • Facilitated communication between patients, families and healthcare providers.
  • Scheduled evaluations and procedures for patients.
  • Provided emotional support and guidance to patients and their families.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.

Patient Care Coordinator

County Dental
New City, NY
10.2020 - Current
  • Processed patient intake information and updated medical records prior to treatment.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Gathered medical information, dental health history and vitals from patients.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Receptionist/Recreation Assistant

Pine Valley Rehab and Nursing
Spring Valley, NY
02.2016 - 12.2018
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Planned and implemented programs to help participants build physical strength and stamina.
  • Connected personally with residents to improve participation and enjoyment.
  • Monitored group safety and quickly intervened to end unsafe behaviors.
  • Supported residents by engaging each in fun, beneficial activities.
  • Set up facility areas with supplies, tables and chairs for planned activities.

Cashier/Sales Associate

JC Penney Co Inc.
West Nyack, NY
01.2015 - 02.2016
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Master of Healthcare Administration - Nursing Administration

Rockland Community College
Suffern, NY
05-2026

High School Diploma -

Ramapo High School
Spring Valley, NY
08.2015

Skills

  • Payment processing
  • Cash drawer balancing
  • Customer assistance
  • Organization and efficiency
  • Organized
  • Flexible
  • Insurance Verification
  • Patient Relations
  • Appointment Scheduling
  • Filing and Recordkeeping
  • Claims Processing
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Organized and Efficient
  • Microsoft Office
  • Quality Standards and Protocols
  • Documenting and Recording Information
  • Communicating to Patients and Families
  • Gathering Information from Patients
  • Problem Solving and Complaint Resolution
  • Time Management
  • Team Leadership
  • Problem-Solving
  • Relationship Building
  • Transportation Logistics
  • Friendly, Positive Attitude

Timeline

Patient Coordinator

Gardenview Home Care
07.2025 - Current

Patient Care Coordinator

Committed Home Care
11.2023 - 07.2025

Patient Care Coordinator

County Dental
10.2020 - Current

Receptionist/Recreation Assistant

Pine Valley Rehab and Nursing
02.2016 - 12.2018

Cashier/Sales Associate

JC Penney Co Inc.
01.2015 - 02.2016

Master of Healthcare Administration - Nursing Administration

Rockland Community College

High School Diploma -

Ramapo High School

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Jackayla Alzuphar