JACK D. DUNLAP

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Maintained professional, organized, and safe environment for employees and patrons.

Manage day to day operations of Lee Memorial Personal Care Center and Crematory with a yearly call volume of 3,000 plus.

• Adhered to health and sanitation laws for all embalming processes.
• Assisted with autopsies, reports and transport.
• Prepared remains for services, viewings and cremations.
• Maintained professional, organized, and safe environment for employees and patrons.
• Ensured accurate record-keeping for all cremations, contributing to streamlined operations and regulatory compliance.
• Operated advanced cremation equipment with precision, resulting in consistently high-quality services.
• Utilized appropriate protective gear during all tasks, prioritizing personal safety as well as that of colleagues and clients.
• Conducted pre-cremation preparation tasks such as identification verification and casket examination, establishing confidence in the integrity of services provided.
• Inspected cremation equipment regularly, immediately reporting safety concerns to management.
• Supervised safe operation of crematory equipment and adjacent facilities.
• Raked out cremation equipment for accurate transfer and handling of ashes.
• Processed and packaged cremated remains with care.
• Delivered respectful and compassionate care to deceased individuals.
• Adjusted controls on crematory equipment, performing minor maintenance as needed.

• Process legal papers and coordinate scheduling of cremations Manage staff, preparing work schedules and assigning specific duties.
• Ordering of supplies and overseeing purchases.
• Oversee record keeping.

• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Manage and oversee operations, maintenance, administration, and improvement of cemetery properties.
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for cemetery, mausoleum or crematory properties.
• Inspect completed work to ensure conformance to specifications, standards, and contract requirements.
• Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.
• Inventory supplies of tools, equipment, or materials to ensure that sufficient supplies are available and items are in usable condition.
• Perform personnel-related activities, such as hiring workers, evaluating staff performance, or taking disciplinary actions when performance problems occur.
• Perform administrative duties, such as authorizing leaves or processing time sheets.

• Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
• Explain goals, policies, or procedures to staff members.
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
• Schedule funerals, burials, or cremations.
• Complete and maintain records such as state-required documents, tracking documents, or product inventories.
• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
• Identify skill development needs for funeral home staff.
• Interview and hire new employees.
• Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
• Schedule work hours for funeral home or contract employees.
• Sell funeral services, products, or merchandise to clients.

• Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
• Discussed nature of funeral service, disposition of remains and funeral costs with family members.
• Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
• Arranged funeral/memorial services in professional caring manner.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Secured and filed burial permits and made funeral arrangements.
• Removal of decedents at private homes, hospitals and county morgues.
• Discussed pre-arranged funeral options and explained pricing to clients.
• Communicated with insurance companies to secure death benefits for payment of services.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
• Performed embalming procedures and updated case study reports.