LIZLY JOY TODOR-EINSPAHR
Brandon,FL
Summary
Highly motivated and committed Certified Medical Assistant with more than 15 years experience in both an office and hospital setting and with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and experience to capitalize upon new opportunities for career development with an organization that values hard work, integrity and results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AdventHealth Medical Group West FL
06.2022 - 03.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
Referrals and Authorizations Coordinator
AdventHealth Medical Group West FL
12.2020 - 06.2022
- Obtains physician approval for referrals and authorizations
- Contacts insurance company for referral number or pre-certification/authorization
- Schedules outpatient procedures/tests and notifies patient of appointment and referral number the same day it is obtained
- Serves as liaison between the insurance company, the patient, and the physician.
- Improved customer satisfaction by providing timely updates on the status of their authorization requests.
- Streamlined authorization processes by implementing efficient workflow management strategies.
- Collaborated with healthcare providers to obtain necessary medical information for accurate decision-making on authorizations.
- Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Physician Practice Clinic Coordinator
Adventhealth Medical Group Brandon
11.2018 - 12.2020
- Follow office workflow procedures to ensure maximum efficiency
- Maintain files and records with effective filing systems
- Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.) Greet and assist visitors when they arrive at the office
- Deal with customer complaints or issues
- Monitor office supplies inventory and place orders
- Maintenance tasks relating to chart order, chart accuracy and chart current data
- Keep all necessary lists and schedules.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
Certified Medical Assistant/ Authorization and Referrals Coordinator
AdventHealth Medical Group Brandon
06.2014 - 11.2018
- Ability to work independently and unsupervised maintaining a superior work ethic
- Called insurance companies for patients to obtain benefits and pre-certification
- Prioritized workload and maintained an organized work space
- Coordinated referrals and completed patient assessments
- Coordinated and provided in-services for referral sources.
Health Unit Secretary, LTAC
Select Specialty Hospital
12.2011 - 12.2013
- Maintenance tasks relating to chart order, chart accuracy and chart current data
- Keep all necessary lists and schedules
- Answers the telephone, takes and delivers message by phone or verbally
- Interacts with patients, visitors, physicians, and member of the facility staff in a pleasant, professional manner
- Maintains a copy of the department policies and procedures and assists in updating and distributing new information
- Updates acuity worksheet as needed for the Director of Patient Care Services
- Provides transcription services as required by staff.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Collaborated with hospital staff during emergency situations, providing critical support in a fast-paced environment.
- Ensured accuracy of physician orders through meticulous transcription and verification processes.
- Streamlined communication between nursing staff and physicians, ensuring timely delivery of accurate information.
- Improved patient satisfaction by promptly addressing inquiries and concerns from patients and their families.
Certified Medical Assistant
Martin & Plunkett
07.2011 - 12.2011
- Assisting physician/ mid-level in providing quality care to patients
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Maintaining patients' medical records
- Review medical history
- Obtain appropriate consents
- Call in prescriptions
- Perform patient call backs
- Maintain stock in rooms.
Admissions Coordinator, Acute Rehab Unit
Town and Country Hospital
04.2010 - 07.2011
- Maintenance tasks relating to chart order, chart accuracy and chart current data
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Keep all necessary lists and schedules
- Responsible for performing and organizing the clerical activities necessary to maintain the medical record, to control the charge process, and to promote order within the ARU
- Follows the hospital UR plan and perform admission authorization review within 24 working hours of the admission, concurrent stay and focus on reviews according to defined protocols
- Receives intake calls from potential patients requesting inpatient detox and/or rehab services or outpatient partial hospitalization.
ER Registrar
Town and Country Hospital
05.2008 - 07.2011
- Prepared patient charts, pre-admissions and consent forms as necessary
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Validate and verify medical insurance plans of patients
- Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of co-payment, etc.
Education
Medical Assisting Certificate -
Remington College-Tampa Campus
Tampa01.2007
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Inventory and supply management
- Medical Records Management
- Payment Collection
- Medical billing and coding
- Customer Service
- Direct Patient Care
- EMR / EHR
- Immunization Administration
- Reliable team player
- Phlebotomy
- Compassionate
- Patient-focused care
- CPR
- Patient Care Coordination
- Insurance Verification
- Fluent in Tagalog, Bisaya
- Complex Problem-Solving
- Medical Office Management
- Patient Care
- Professionalism and Ethics
Certification
- Nationally Registered Certified Medical Assistant- NRCMA, National Association for Health Professionals, 01/01/15, 01/01/25
- BLS Certification, 12/01/23, 12/01/25
Timeline
Certified Medical Assistant
AdventHealth Medical Group West FL
06.2022 - 03.2024
Referrals and Authorizations Coordinator
AdventHealth Medical Group West FL
12.2020 - 06.2022
Physician Practice Clinic Coordinator
Adventhealth Medical Group Brandon
11.2018 - 12.2020
Certified Medical Assistant/ Authorization and Referrals Coordinator
AdventHealth Medical Group Brandon
06.2014 - 11.2018
Health Unit Secretary, LTAC
Select Specialty Hospital
12.2011 - 12.2013
Certified Medical Assistant
Martin & Plunkett
07.2011 - 12.2011
Admissions Coordinator, Acute Rehab Unit
Town and Country Hospital
04.2010 - 07.2011
ER Registrar
Town and Country Hospital
05.2008 - 07.2011
Medical Assisting Certificate -
Remington College-Tampa Campus
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