Jackee Naranjo
Carmel,NY
Summary
Hardworking bringing proven direct support experience. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
6
6
years of professional experience
Work History
Bilingual Patient Representative
Doctors Care
Columbia, SC
08.2020 - 10.2021
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained accurate records of services provided during each visit or procedure.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Resolved customer complaints related to insurance claim processing.
Bilingual Coustomer Representative
Pensery Plan services
West Columbia, SC
01.2020 - 08.2020
- Answered phone calls and directed them to appropriate personnel.
- Maintained detailed records of all customer interactions and transactions.
- Recommended strategies to clients to help achieve financial goals.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Spanish Patient Executive
Dr. David Health Care
Mexico City, Mexico
01.2016 - 01.2018
- Developed and implemented patient care policies, procedures, and standards of practice.
- Provided direct patient care services including assessment, diagnosis, treatment, follow-up, and referral as needed.
- Maintained accurate records of patient's medical history, treatments, medications, test results and other pertinent information.
- Assisted physicians with medical procedures such as physical exams or diagnostic tests.
- Evaluated effectiveness of interventions by monitoring patient responses.
- Assisted family members in understanding how best to care for their loved ones at home after discharge from the hospital.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Coordinated with multidisciplinary teams to develop individualized patient care plans.
Pharmacy Technichian
Virginia Phamacy
Mexico City , Mexico
01.2016 - 01.2018
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Answered telephones to respond to questions or requests.
Education
Education
Universidad Autonoma Del Estado De Mexico
Mexico City 07-2018
Skills
- Bilingual oral, written and communication (English, Spanish)
- Microsoft Office applications including Word, Excel, Power point
- Excellent organization, communication and relationship building
- Articulate and friendly with professional demeanor
- Energetic, multitasking attention to detail while working in a fast paced and under pressure environment
- Versatility, Flexibility and willingness to work with constant changing priorities
Timeline
Bilingual Patient Representative
Doctors Care
08.2020 - 10.2021
Bilingual Coustomer Representative
Pensery Plan services
01.2020 - 08.2020
Spanish Patient Executive
Dr. David Health Care
01.2016 - 01.2018
Pharmacy Technichian
Virginia Phamacy
01.2016 - 01.2018
Education
Universidad Autonoma Del Estado De Mexico
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