Jackelin Barraza

• Increased daily trips efficiency by 10%
• Working with AHNs CEO, we expanded transportation services from three ADA vehicles to nine vehicles within the last two years. Partnering and creating new contracts with other organizations in town
• Develop and maintain effective working relationships with AHN providers, program partners, and program members
• Coordinate and manage dispatch systems working with IT
• Create transportation department policies, processes, and procedures
• Establish and implement quality transportation policies
• Implement and promote critical thinking abilities with emphasis on logistics, dispatch, and customer service
• Effectively communicate with community partners, building relationships and support for AHNs transportation program
• Provide support to Drivers and Dispatchers
• Effectively communicate with all AHN departments and managers.
• Developed and implemented initial and refresher safety training programs for department employees with a focus on OSHA requirements
• Hired and promoted personnel within the transportation department to maintain adequate coverage and top talent
• Create and manage budget for the transportation department to cover expenses related to equipment, maintenance, personnel, and vehicles.

• 4+ years of experience handling public relations, such as developing strategic relationships, attending events, and conducting informational presentations
• Developed and implemented digital marketing plans incorporating SEO, social media platforms, and video campaigns.
• Analyzing data on local demographics, developing results, and presenting conclusions to the executive team
• Collected business requirements at all levels to set effective policies and make strategic decisions.
• Work with program managers to advertise, develop and implement marketing plans.
• Generated monthly performance metrics and analytical reports and reviewed and communicated marketing campaign effectiveness to clients.
• We partnered with similar organizations to meet more significant needs, preventing duplication and optimizing resource utilization.
• Created and implemented print and digital public awareness campaign to increase awareness of each program.

• Assist patients in navigating the healthcare system and care options by educating them on relevant subject areas and answering questions.
• Create and maintain positive relationships with AHN Clients based upon a foundation of mutual trust and respect
• Return phone calls, emails, or written correspondence within 48 hours of receipt
• Process referral for clients within 48 hours of receipt unless otherwise noted by a provider and per AHN policies and procedures.
• Gather information needed to price surgeries and have the ability to explain to member's costs and potential scenarios that will alter costs
• Gain a clear understanding of CPT and ICD codes medical billing, and be comfortable contacting clients regarding balances and money owed to providers.
• Supported patient care excellence via planning and interpretation of programs
• Built strong relationships with clients to deliver emotional support

• Accurately schedule a minimum of 8 appointments daily.

• Field inquiry calls from interested parties, explain various health care program requirements, make timely disposition of calls and take appropriate actions on inquiry calls, questions and referrals
• Determine appropriate health program for each caller based on income and family size criteria

• Possess clear and working knowledge of Access to Healthcare Network, Nevada Check-Up, Women’s Health Connection, CDC colon grant, rural mental health, and Medicaid, including eligibility criteria and enrollment process
• Ability to evaluate caller and staff needs
• Knowledge of health care delivery or health care insurance
• Demonstrated experience in planning and execution of organizational communication
• Excellent organization skills

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Communicated with people from various cultures and backgrounds on the application process

• Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
• Order and maintain office supplies
• Answer telephone system, respond to client's direct requests, or forward messages to appropriate staff.
• Research requests for information on payment and billing history
• Use AHN software systems to direct clients to appropriate care coordinators
• Accept and process walk-in and phone payments
• Manage, organize and update relevant data using database applications
• Effectively communicate both orally and in writing
• Process weekly PCF checks to be picked up and mailed according to protocol
• Used internal software to process reservations, check-ins, and check-outs