Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jackelin Richard

Lake Elsinore

Summary


Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.

Overview

6
6
years of professional experience

Work History

Client Service Coordinator

VCA Hospitals
07.2023 - Current
  • Facilitated communication between clients and internal teams to ensure seamless service delivery.
  • Coordinated client appointments, optimizing scheduling for maximum efficiency and satisfaction.
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.

Package Handler

Amazon
06.2021 - 07.2023
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Picked products using RF scanner to fill orders.

Shift Lead

Popeyes Louisiana Chicken
05.2020 - 06.2021
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations.
  • Educated customers about offerings, promotions and pricing to boost sales.

Cafe Worker

Starbucks
12.2019 - 07.2020
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Rotated stock items and ingredients to maintain freshness.
  • Served customers by phone to take orders and answer product or service questions.

Education

High School Diploma -

Garey High School
Pomona, CA
05.2020

Skills

  • Package Loading
  • Computer Competency
  • Willing to Learn
  • Schedule management
  • Account management
  • Call triage
  • Customer service
  • Documentation and reporting
  • Data Entry
  • Relationship Building
  • Attention to Detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Client Service Coordinator

VCA Hospitals
07.2023 - Current

Package Handler

Amazon
06.2021 - 07.2023

Shift Lead

Popeyes Louisiana Chicken
05.2020 - 06.2021

Cafe Worker

Starbucks
12.2019 - 07.2020

High School Diploma -

Garey High School

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