Jackelin Vargas
Pomona,CA
Summary
Driven by a results-focused approach, I leveraged my bilingual capabilities and exceptional communication skills at Mrs. Nelsons and Aetna Health Insurance to enhance client trust and streamline processes, achieving significant improvements in customer satisfaction and operational efficiency. My expertise in problem-solving and adaptability has consistently delivered positive outcomes in challenging environments.
Overview
2
2
years of professional experience
Work History
Bindery Supervisor
Mrs.Nelsons
Pomona, California
01.2024 - 08.2024
- Worked closely with sales representatives to provide accurate quotes for custom binding jobs based on materials used, labor hours required, and any special handling considerations.
- Increased employee morale and retention by providing regular feedback, recognition, and opportunities for professional growth.
- Developed strong relationships with vendors and suppliers to negotiate favorable pricing on materials while maintaining consistent delivery schedules.
Healthcare Customer Service
Aetna Health Insurance
Pomona
10.2022 - 11.2023
- Established strong rapport with clients through empathetic listening skills, comprehensive issue resolution abilities, resulting in increased client trust.
- Streamlined processes for efficient handling of large volumes of daily claims submissions without compromising quality or accuracy standards.
- Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Garey High School
Pomona, CA05.2013
Skills
- Bilingual
- Responding to Difficult Customers
- Exceptional Communicator
- Customer Support
- Issue and Complaint Resolutions
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Professionalism
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Languages
English/ Spanish
Full Professional
Timeline
Bindery Supervisor
Mrs.Nelsons
01.2024 - 08.2024
Healthcare Customer Service
Aetna Health Insurance
10.2022 - 11.2023
Garey High School