Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jackeline Alvarez

Wendell,ID

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

5
5
years of professional experience

Work History

Package Handler

FedEx
07.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.

Shift Manager

McDonald's
06.2019 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Waitress

La Plaza
06.2018 - 10.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Informed customers about daily and seasonal specials.

Education

No Degree - Dental Assisting

College of Southern Idaho
Twin Falls, ID
12.2024

Skills

  • Quality Assurance
  • Team Development
  • Safety Compliance
  • Mentoring and Coaching
  • Operations Management
  • Documentation and Reporting
  • Opening and Closing Procedures
  • Performance Reviewing
  • Accurate Money Handling
  • Energetic and Enthusiastic
  • Punctual and Reliable
  • Handling Customer Complaints

Additional Information

Was a part of National Honors Society with a 3.6 cumulative GPA in high school. Also ran for Junior Class Secretary and was involved in multiple extra curricular activities. Currently taking multiple college credits, Medical Terminology being one of them.

Languages

Spanish
Native or Bilingual

Timeline

Package Handler

FedEx
07.2023 - Current

Shift Manager

McDonald's
06.2019 - Current

Waitress

La Plaza
06.2018 - 10.2018

No Degree - Dental Assisting

College of Southern Idaho
Jackeline Alvarez