JACKELINE BUITRON HERRERA
Hayward,CA
Summary
Speaking and writing fluency in Spanish. Over 10 years of customer service experience in a diverse range of industries including social media, aviation, finance, and retail. Heavy experience in database management and software applications for a variety of business needs. Effective team player open to learning new technologies and processes. Ability to prepare reports by collecting and analyzing customer information while assisting with orders as needed.
Overview
18
18
years of professional experience
Work History
Sales Rep. Vendor
PUIG VENDOR
Northern California
- Sales & Customer Service: Interact with buyers, describe product features, handle transactions, provide change, answer questions, and resolve issues.
- Inventory & Logistics: Track stock levels, replenish items, arrange deliveries, and ensure products meet quality standards.
- Relationship Management: Build and maintain positive relationships with customers and business partners.
- Negotiation: Agree on prices, shelf space (for retail vendors), or contract terms (for B2B).
- Marketing (Sometimes): Arrange advertising materials or promote products to boost sales.
- Administrative: Manage sales records, count cash, and perform other related tasks.
Lounge Agent
ESCAPE LOUNGE
Oakland, CA
05.2024 - 12.2025
- Guest Interaction: Warmly greet guests, verify access, and assist with questions about lounge amenities, flight info, and airport operations.
- Food & Beverage: Prepare and serve drinks (alcoholic/non-alcoholic), replenish food/snacks, manage bar stock, and maintain cleanliness of service areas.
- Lounge Upkeep: Ensure the lounge is clean, organized, well-stocked, and comfortable, including bussing tables, washing dishes, and disposing of trash.
- Operational Support: Monitor lounge capacity, process payments, manage bookings/reservations, and coordinate with other staff.
- Security & Compliance: Adhere to all airport security, health, safety, and company policies.
- Experience: Previous hospitality, food service, or customer service background preferred.
- Customer Service: Exceptional interpersonal, communication, and problem-solving skills.
- Physical Stamina: Ability to stand for long periods, lift items (e.g., 50 lbs.), and work in a fast-paced environment.
- Attitude: Positive, proactive, team-oriented, and detail-focused.
- Age: Often must be 21+ for serving alcohol.
- Flexibility: Available for various shifts, including nights, weekends, and holidays.
Administrative & Client Support
OTAZU REAL ESTATE
Concord, CA
06.2019 - 05.2025
- Manage calendars, schedule appointments, and set reminders.
- Answer phones, emails, and greet clients.
- File documents, maintain databases (CRM), and organize records.
- Handle basic bookkeeping, track expenses, and manage invoices.
- Create and post property listings online.
- Manage social media accounts and create marketing materials (flyers, brochures).
- Coordinate open houses and property showings.
- Place and remove 'For Sale' signs.
- Prepare contracts, paperwork, and closing documents.
- Coordinate with lenders, inspectors, and title companies.
- Track transaction timelines and contingency periods.
- Assist with post-closing follow-ups and client retention.
- Act as a primary point of contact for clients.
- Assist with property preparation for showings.
- Conduct market research and gather property information.
- Obtain client feedback after showings.
Content Analyst
FACEBOOK (VIA VACO STAFFING)
Mountain View, CA
06.2017 - 06.2019
- Developed research and measurement approaches for evaluating the success of content published on Facebook and consumed by people around the world.
- Tracked content performance by building dashboards and writing reports for the Media.
- Collaborated with Creative Strategy team and other teams within the company.
- Worked closely with other analysts on the Media Partnerships Research team to understand how major media publishers, influencers, and public figures are using Facebook and Instagram to connect and share with people around the world.
- Developed a robust internal network of coworkers working on a variety of related initiatives.
- Go-to expert on how and why audiences around the world find and consume content on Facebook.
Receptionist
HONDA OF SAN LEANDRO
San Leandro, CA
08.2015 - 01.2016
- Customer Service: Warmly welcome and greet visitors, answer questions, handle initial concerns, and direct customers to sales, service, or finance departments.
- Phone Management: Answer, screen, and direct incoming calls to the appropriate personnel, taking detailed messages when necessary.
- Appointment Scheduling: Book and manage customer appointments for service, test drives, or sales consultations.
- Administrative Support: Perform general office tasks like data entry, filing, typing correspondence, and maintaining records.
- Cashiering/Transactions: Handle basic cash, credit, and check transactions for parts, service, or other needs, balancing cash drawers.
- Prospect Management: Collect and enter customer demographic information into dealership systems for lead tracking.
- Maintain Front Desk: Keep the reception area tidy, organized, and stocked with necessary materials.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professionalism, a positive attitude, and patience.
- Basic computer skills (Microsoft Office, dealership software).
- Cash handling and POS system experience.
- Assisted with inputting invoice and organized files with obtained applications containing vehicle price information.
Administrative Assistant
VOLARIS AIRLINES
Oakland, CA
05.2009 - 08.2015
- Reception & Communication: Serve as the first point of contact, answering phones, greeting visitors, distributing mail, and handling general inquiries in person, via phone, or radio.
- Office Management: Maintain filing systems (digital & physical), manage supplies, process documents (fax, scan, copy), and handle data entry.
- Scheduling & Coordination: Arrange meetings, manage calendars, book travel, and prepare meeting agendas and packets for boards/committees.
- Financial Support: Assist with accounts payable/receivable, invoicing, payroll input, expense reports, and compiling financial status reports.
- HR & Personnel: Help with job postings, application processing, employee badging, uniform programs, and timekeeping.
- Airport Operations Support: Assist with community engagement, marketing, maintaining airport webpages, and supporting management with various projects.
- Drafting correspondence, reports, and meeting minutes.
- Managing tenant/lease records and related documents.
- Operating Unicom radio and dispatching mobile units.
- Handling cash receipts and issuing receipts for payments.
- Assisting with special programs and community liaison.
- Strong organizational, communication (written/verbal), and interpersonal skills.
- Proficiency with standard office software and basic accounting principles.
- Ability to work independently and support multiple staff members.
- Discretion and ability to handle confidential information.
Administrative Assistant
MI PUEBLO FOOD MARKET
Hayward, CA
04.2008 - 05.2009
- Operating the POS system: Using the register, scanners, and credit/debit card terminals to ring up merchandise.
- Processing payments: Handling various forms of payment, including cash, credit, and debit transactions, and providing correct change and receipts.
- Customer service: Greeting customers, answering questions, providing item information, and ensuring a positive shopping experience.
- Verifying age: Checking ID for purchases of age-restricted products like alcohol or tobacco.
- Maintaining front-end area: Keeping the checkout lanes clean, stocked with bags, and organized.
- Troubleshooting: Addressing minor issues with the register or other front-end equipment as they arise.
- Balancing the register: Counting cash at the beginning and end of shifts to ensure accuracy.
- General duties: Performing other assigned opening, mid, or closing duties as directed by management.
Education
Some College - Early Childhood Development
Chabot Collage
Hayward, CASkills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales expertise
Product and service knowledge
Sales presentations
Sales closing
Client service
Personal Information
Title: OFFICE ADMINISTRATOR
Languages
Spanish
Native or Bilingual
Timeline
Lounge Agent
ESCAPE LOUNGE
05.2024 - 12.2025
Administrative & Client Support
OTAZU REAL ESTATE
06.2019 - 05.2025
Content Analyst
FACEBOOK (VIA VACO STAFFING)
06.2017 - 06.2019
Receptionist
HONDA OF SAN LEANDRO
08.2015 - 01.2016
Administrative Assistant
VOLARIS AIRLINES
05.2009 - 08.2015
Administrative Assistant
MI PUEBLO FOOD MARKET
04.2008 - 05.2009
Sales Rep. Vendor
PUIG VENDOR
Some College - Early Childhood Development
Chabot Collage