Jackeline Garay
Hesperia,CA
Summary
An enthusiast dedicated self motivated individual, who is eager to start a career, willing to contribute my services and utilize my hands on training in a facility. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Lash Technician
Bellezza Hair and Nail Studio
Hesperia, CA
06.2020 - Current
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
- Ensured that all products used were within their expiration date and properly stored away from direct sunlight or heat sources.
- Took pictures before and after each procedure in order to document results achieved.
- Managed inventory levels by ordering products as needed and restocking shelves when necessary.
- Adhered to safety protocols when working with chemicals used in the lash application process.
- Performed lash extensions, classic and volume sets, as well as lash lifts for clients.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Educated clients on the importance of maintaining their lashes through proper cleansing techniques.
- Built strong relationships with customers by providing exceptional customer service.
Lab Technician/Front Office
Comprehensive Physician Pain Management
02.2016 - Current
- Provided support in handling numerous telephone inquiries.
- Offered assistance in Spanish translation for healthcare providers and individuals seeking medical help.
- Managed the collection and interpretation of urinalysis samples for healthcare practitioners.
- Efficiently handled front desk duties including checking phone messages, processing patient check-ins, and verifying insurance eligibility for IEHP, Molina,
Aetna,
and Blue Shield. - Prepared specimens and forms for transport to outside laboratories.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Collected and organized data to perform data analysis and prepare technical reports.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Prepared lab for daily operations by stocking materials and equipment.
Store Associate
Walmart
Hesperia, CA
04.2020 - 05.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided cash register operations and handled customer payments.
- Processed returns and exchanges according to company policy.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
Fast Food Worker
SUBWAY®Restaurants
Apple Valley, CA
01.2020 - 04.2020
- Kept customer and food preparation areas clean and well-organized.
- Served orders to customers at windows, counters and tables.
- Greeted customers to take food orders and provide information about menus.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated cash register and received payment from customers in cash or credit form.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Recorded customer orders and communicated clearly to confirm each order.
- Organized food items on serving trays and in carry-out packages.
- Received inventory of food and beverage products to stock in designated areas.
- Ensured that all food products were prepared fresh daily and stored properly.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Collaborated with other team members to ensure timely completion of tasks.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Regularly checked inventory levels for restocking needs.
- Complied with all local health codes and regulations concerning food preparation and handling.
Education
Diploma -
Sultana High School
Skills
- HIPAA Certified
- Medical Filing
- Receptionist
- Stocking Inventory
- Customer Service
- Clerical Support
- Social Media Marketing
- Makeup and Lashes
- Appointment Scheduling
- Relationship Building
- Supply Ordering and Management
- Workspace Organization
- Creativity and Originality
- Adaptable to Changing Client Needs
- Tool, Equipment, and Surface Sanitizing
- Cash Register Operation
- Payment Processing
- Goal Setting
- Business Management
Languages
Spanish
Professional
Timeline
Lash Technician
Bellezza Hair and Nail Studio
06.2020 - Current
Store Associate
Walmart
04.2020 - 05.2021
Fast Food Worker
SUBWAY®Restaurants
01.2020 - 04.2020
Lab Technician/Front Office
Comprehensive Physician Pain Management
02.2016 - Current
Diploma -
Sultana High School
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