Jackeline Garcia
Administrator
Leesburg,FL
Summary
Dynamic and dedicated customer service professional with 24 years of experience, eager to leverage extensive knowledge and skills in a challenging role within a reputable organization. A passion for assisting others drives success in fast-paced environments that demand exceptional multitasking abilities and adaptability. Recognized as a quick learner and tech-savvy, with a genuine commitment to enhancing customer experiences through innovative solutions. Open to relocation and fully authorized to work in the US, ready to contribute effectively from day one.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Broker Sales & Marketing
Auto Elite Transports, Inc
03.2015 - 09.2025
- My position with Shipping Deluxe Plus was managing all marketing materials, accounting services, handling vendor accounts as well as any documentation required by the FMCSA to maintain the business active. Gained plenty of customer service experience by processing sales and dispatching training by contacting leads looking to ship their cars (mainly dealers, auctions and ports) anywhere in the US. I also arranged international shipping services such as freight line contacts and contract arraignments.
- My accomplishments: 7 years of experience in the auto shipping industry and company administration.
- Negotiated transportation contracts, ensuring competitive rates and reliable service for clients.
Community Director
Arlington Ridge
02.2020 - 08.2024
- A community director is involved in managing business processes and overseeing property for a community. My duties were to supervise relations with residents, manage maintenance services, and inspect the property regularly. As well as provide assistance for the Golf Club management and involved in all community events.
- Oversaw all aspects of operations, including budgeting, resource allocation, and performance management
- Managed vendor relationships and negotiated contracts to optimize cost savings without compromising quality or service levels
- Directed community outreach programs, enhancing resident engagement and support services.
- Facilitated collaboration among staff to develop innovative community initiatives and events.
Internet Sales Consultant
Jenkins Nissan of Leesburg
06.2019 - 01.2021
- I worked as an Internet sales associate, managing Inbound/Outbound sales calls, setting up potential appointments with our Car sales agents. Exercising my customer service experience and managing skills.
- Developed and maintained customer relationships through personalized communication and product knowledge.
- Assisted customers in selecting vehicles that met their needs while ensuring a positive shopping experience.
ER Medical Assistant
Kendall Regional Medical Center
06.2014 - 04.2018
- Administered patient assessments and vital sign monitoring to ensure accurate health evaluations.
- Assisted physicians with examinations and procedures, enhancing patient care delivery.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
Franchise General Manager (GM)
Florida Rent A Car
02.2009 - 06.2014
- Company start-up from licensing to management, marketing creative designer, accounting, create sales proposals, vendor management, human resources and customer service administration.
- Accomplishments; learned to multi-task between 3 companies and all above experience.
- Directed daily operations to optimize fleet management and vehicle availability.
- Implemented strategic initiatives to enhance customer service and satisfaction levels.
Receptionist/Medical Assistant
Dr.Jorge Barcenas, MD
01.2004 - 07.2009
- Secretary to a general practitioner, my duties included answering phones, follow up with patients, data entry and assist the doctor/nurse.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- My accomplishments were to gain experience in the medical field and enhance my customer service skills.
Medical Receptionist
Maura Cintas, Pediatrician
11.2003 - 08.2005
- Completed 180 hours for my MA training, assisting the Nurse and DR in taking children vitals as well as office clerical work. Answering phones, emailing and Insurance verification processing.
Finance Manager/Director
American Finance Group Ltd
02.2009 - 06.2014
- Assist customers looking to finance car purchases Buy Here/Pay Here or finance through a third party finance company such as Westlake Financial Services (CA) Manage all financing deals and company funding administration requirements. Accounting and web developing/maintenance. Learned many systems, finance deal conversions and gained more customer service experience.
Sales/Finance Manager
Vito Auto Sales
08.2009 - 06.2014
- My position started as a secretary and basic accounting tasks.
- I gained plenty of customer service experience by becoming a sales person, generating most of the sales and becoming the highest paid employee of the month on a frequent basis. I was allowed to price incoming inventory and online marketing submissions. One of my accomplishments was to become Sales, Finance and Car Rental Manager ALL AT ONCE.
Education
Medical Assisting - Medical Assistant
National School of Technology
Miami, FL04.2007
Associate's degree - undefined
Miami Dade College
Miami, FL08.2004
Skills
- Strategic business development
- Regulatory compliance knowledge
- Partnership cultivation and management
- Tenant support services
- Client relations management
- Attention to detail
- Recordkeeping and file management
- Office administration
Accomplishments
- Demonstrated strong communication and interpersonal skills, effectively interacting with patients, physicians, and staff.
- Proficient in medical software and billing systems.
- Managed a high volume of customer inquiries and resolved issues promptly, achieving a high customer satisfaction rate.
- Successfully planned, organized, and coordinated large-scale events, such as off-site meetings for hundreds of residents.
- Working with the elderly can lead to significant personal and professional accomplishments, including developing valuable skills, gaining new perspectives, and achieving a profound sense of purpose.
Certification
- Certified Medical Assistant
March 2003 to September 2008
Languages
English - Spanish - Expert
Additional Information
- REFERENCES- Available upon request.
- I am available to start immediately.
Timeline
Community Director
Arlington Ridge
02.2020 - 08.2024
Internet Sales Consultant
Jenkins Nissan of Leesburg
06.2019 - 01.2021
Broker Sales & Marketing
Auto Elite Transports, Inc
03.2015 - 09.2025
ER Medical Assistant
Kendall Regional Medical Center
06.2014 - 04.2018
Sales/Finance Manager
Vito Auto Sales
08.2009 - 06.2014
Franchise General Manager (GM)
Florida Rent A Car
02.2009 - 06.2014
Finance Manager/Director
American Finance Group Ltd
02.2009 - 06.2014
Receptionist/Medical Assistant
Dr.Jorge Barcenas, MD
01.2004 - 07.2009
Medical Receptionist
Maura Cintas, Pediatrician
11.2003 - 08.2005
Associate's degree - undefined
Miami Dade College
Medical Assisting - Medical Assistant
National School of Technology