Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JACKELINE GERSCH

Atlanta,Estados Unidos

Summary

Customer Service and Healthcare Professional with over ten years of experience in providing high-quality service in diverse environments, including hospitality, healthcare, and customer service for large-scale clients. Trilingual in Portuguese, Spanish, and English, with strong skills in conflict resolution, problem-solving, and communication across different cultural contexts. Proven ability to remain calm under pressure, adapt to fast-paced environments, and deliver exceptional service while ensuring customer safety. Adept at balancing multiple tasks while maintaining a professional appearance and ensuring customer satisfaction. Skilled at collaborating with teams to ensure efficient operations and seamless customer experiences.

Overview

12
12
years of professional experience

Work History

Costume Service LATAM

Snowflake
Marietta, GA
01.2025 - Current
  • Delivered high-quality service to customers in a fast-paced environment, ensuring comfort, satisfaction, and safety during each interaction.
  • Handled customer inquiries, complaints, and special requests with professionalism, demonstrating problem-solving and conflict resolution skills.
  • Assisted international clients in English, Portuguese, and Spanish, adapting communication to diverse cultural backgrounds.
  • Collaborated with team members to maintain a welcoming and efficient service environment, managing high volumes of clients daily.

Hospitality Associate

Silla Del Toro
Atlanta, Estados Unidos
06.2024 - 09.2024
  • Delivered exceptional customer service by providing friendly and approachable interactions, ensuring a positive guest experience.
  • Assisted guests with menu recommendations, taking orders, and ensuring accurate and timely service.
  • Resolved customer complaints professionally, focusing on complaint resolution to maintain guest satisfaction.
  • Maintained a professional appearance and upheld high standards of cleanliness and organization in a fast-paced environment.
  • Demonstrated physical endurance by standing for long hours and efficiently carrying and serving heavy trays and items.

Nursing Assistant

Self-Employed
Atlanta, Estados Unidos
01.2022 - 09.2024
  • Followed safety protocols while caring for patients with dementia, ensuring a secure and controlled environment.
  • Applied emergency procedures, including CPR, in critical situations such as respiratory failure.
  • Monitored and assisted in the care of diabetic patients, managing glucose levels, vital signs, and responding to emergencies.
  • Conducted safety briefings to ensure all procedures adhered to health and safety standards.
  • Experienced in handling challenging health conditions, maintaining calm and prioritizing patient safety at all times.

Customer Service

Home Depot
Atlanta, Estados Unidos
01.2017 - 01.2019
  • Provided dedicated support to large-scale clients, particularly Spanish-speaking customers, ensuring smooth communication and resolution of inquiries.
  • Demonstrated flexibility by managing a dynamic schedule to meet the diverse needs of high-volume clients in a fast-paced environment.
  • Adapted quickly to changing circumstances, such as last-minute requests and order modifications, while maintaining excellent service.
  • Handled difficult situations by staying calm under pressure, finding immediate solutions, and ensuring customer satisfaction.
  • Utilized strong problem-solving skills to address client issues effectively, resolving concerns related to logistics, product availability, and delivery timelines.

Information Desk

International Airport Ezeiza
Buenos Aires, Argentina
01.2014 - 07.2017
  • Assisted passengers with flights, gates, and security in Portuguese, Spanish, and English.
  • Resolved passenger concerns using strong communication skills, ensuring a positive experience.
  • Collaborated with teams to deliver coordinated and efficient services.
  • Adapted swiftly to flight changes, cancellations, and gate adjustments, maintaining professionalism.
  • Managed flexible schedules in a 24/7 environment, providing continuous support.
  • Made quick decisions in high-pressure situations, resolving urgent passenger issues.

Education

Health science

Georgia State University
Atlanta
12.2025

Certified Nursing Assistant Program -

AABACUS
Atlanta
01.2022

English as a Second Language -

Interactive college of technology
Atlanta
12.2021

Associate Degree - Health Science

Universidad de Buenos Aires
Buenos Aires
12.2019

Skills

  • Ability to Work in a Team
  • Multilingual communication
  • First Aid/CPR
  • Customer Service
  • Problem Solving
  • Communication

Languages

  • Portuguese
  • Spanish
  • English

Timeline

Costume Service LATAM

Snowflake
01.2025 - Current

Hospitality Associate

Silla Del Toro
06.2024 - 09.2024

Nursing Assistant

Self-Employed
01.2022 - 09.2024

Customer Service

Home Depot
01.2017 - 01.2019

Information Desk

International Airport Ezeiza
01.2014 - 07.2017

Health science

Georgia State University

Certified Nursing Assistant Program -

AABACUS

English as a Second Language -

Interactive college of technology

Associate Degree - Health Science

Universidad de Buenos Aires

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