Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jackeline Hernandez

Coral Springs,FL

Summary

Dynamic and detail-oriented professional with experience at My Lash Studio, excelling in customer service and appointment scheduling. Proven ability to streamline processes, reducing wait times and enhancing client satisfaction. Tech-savvy with strong organizational skills, adept at managing sensitive information and resolving conflicts effectively. Committed to delivering a positive and professional atmosphere.

Overview

9
9
years of professional experience

Work History

Receptionist

My Lash Studio
02.2024 - Current
  • Greeted clients and visitors, ensuring a welcoming atmosphere.
  • Scheduled appointments, coordinating calendars for optimal time management.
  • Assisted with administrative tasks
  • Processed incoming and outgoing mail, ensuring timely deliveries and communications.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained organized filing system for easy access to client information.
  • Processed payments and managed cash register with accuracy during transactions.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided basic technical support for front office equipment, minimizing downtime.

Pizza Maker

Your Pie
01.2017 - 01.2018
  • Assisted in inventory management, tracking supplies for timely restocking.
  • Operated pizza ovens efficiently, ensuring optimal cooking times and temperatures.
  • Crafted high-quality pizzas using fresh ingredients and traditional techniques.
  • Responded quickly to customer orders, ensuring accuracy and satisfaction.
  • Trained new staff on pizza-making methods and kitchen equipment usage.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or under-cooking.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.

Education

Coral Springs High
Coral Springs, FL

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Schedule management
  • Tech-Savvy
  • Information protection
  • Positive and professional
  • Customer service
  • Problem-solving
  • Attention to detail
  • Payment processing
  • Relationship building
  • Conflict resolution
  • Billing and invoicing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

My Lash Studio
02.2024 - Current

Pizza Maker

Your Pie
01.2017 - 01.2018

Coral Springs High

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