Jackeline Hernandez Soto
Worcester,MA
Summary
Motivated to work with patients, families and care teams efficiently with strong organizational skills. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems. Always willing to learn and grow for more outstanding experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Simply Dental Management
12.2023 - Current
- Improved patient satisfaction by effectively communicating treatment plans, finances and addressing concerns.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Patient Coordinator
Simply Dental Management
10.2022 - 12.2023
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
BARISTA
Starbucks
12.2021 - 10.2022
- Prioritize the value of customers
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
ASSISTING PARTICIPANTS
Seven Hills ASPIRE
07.2022 - 08.2022
- Helping participants complete objectives and OST takes
- Interacting & advocating with the participants
- Making sure all the participants needs were meet by communicating with staff
FOOD RUNNER, BUSSER
Quinns Irish Pub
10.2020 - 10.2021
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
HIGH SCHOOL DIPLOMA -
Worcester Technical High School
Worcester, MA06.2022
Skills
- Energetic And Outgoing
- English & Spanish Fluency
- Office Administration
- Customer Service
- Hospitality And Professionalism
- Organization And Efficiency
- Telecommunications Systems
Certification
- Hospitality Management
- OSHA 10 General industry
- Servsafe Allergen
- Crowd Manager / Fire code
- Servsafe Food Manager
References
- JOHN RODRIGUEZ, Worcester East Middle School, Guidance Counselor, (508) 414-2079, johnrodriguez981@gmail.com
- TABITHA RENNIE, Worcester Technical High School, Hospitality Management Shop Instructor High School Instructor, (508) 799-1964, Rennietl@worcesterschools.net
Timeline
Treatment Coordinator
Simply Dental Management
12.2023 - Current
Patient Coordinator
Simply Dental Management
10.2022 - 12.2023
ASSISTING PARTICIPANTS
Seven Hills ASPIRE
07.2022 - 08.2022
BARISTA
Starbucks
12.2021 - 10.2022
FOOD RUNNER, BUSSER
Quinns Irish Pub
10.2020 - 10.2021
HIGH SCHOOL DIPLOMA -
Worcester Technical High School
- Hospitality Management
- OSHA 10 General industry
- Servsafe Allergen
- Crowd Manager / Fire code
- Servsafe Food Manager
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