Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACKELINE JONES

BRIDGEPORT

Summary

Security professional with over 11 years of experience in many roles such as delivery management, customer service industry, armed and unarmed security, specializing in strategic planning and incident response across diverse environments including hospitals, banks, and corporate offices. Demonstrates expertise in loss prevention, access control, and safety dispatch, with a proven track record of maintaining zero-incident records in high-risk scenarios. Skilled in optimizing delivery services and enhancing customer satisfaction through efficient route management and prompt issue resolution.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Boost Mobile Cellular
  • Handle complex customer queries, boost sales with tailored solutions, ensure high service standards
  • Resolve customer issues with strategic problem-solving, maintain smooth communication, achieve satisfaction
  • Adapt to critical shifts, support team operations, uphold service excellence
  • Enhance mobile sales via customer needs assessment, product matching, consistently surpass monthly targets
  • Implemented new troubleshooting approach for mobile device issues, minimising customer wait times and improving first-call resolution rate

Security Guard

G4S Security Solutions
  • Conducted thorough perimeter inspections and surveillance operations, documenting security breaches and implementing preventive measures
  • Enhanced site security through proactive patrol strategies, emergency response coordination, and successful conflict de-escalation
  • Maintained comprehensive access control logs and monitored CCTV systems, identifying and reporting suspicious activities to prevent unauthorized entry

Security Officer (Lead Guard)

Allied Universal Corporation
  • Coordinated multi-site security coverage for medical centres, banks, and public events, implementing systematic access control and surveillance procedures
  • Assisted visitors and staff with security concerns while maintaining professional demeanour and delivering exceptional customer service in high-pressure situations
  • Fostered positive relationships with staff and visitors through proactive conflict resolution and clear communication channels
  • Implemented comprehensive security protocols and conducted regular facility assessments to identify potential vulnerabilities and enhance overall safety measures

Festival Event Armed Guard

Private Security Consultant Group
  • Implemented comprehensive security protocols during large-scale events, maintaining visitor safety through strategic patrol routes and real-time threat assessment
  • Established effective communication channels with event staff and emergency response teams, enhancing overall venue security coordination
  • Analyzed crowd dynamics and potential security risks to optimize guard placement and emergency response procedures across multiple event zones

Security Officer

Ascension St. Vincent Hospital
  • Maintained detailed incident reports and visitor logs while conducting regular security sweeps to identify and address potential safety risks
  • Assisted patients, visitors, and medical staff with directions and security concerns, ensuring a safe and welcoming environment
  • Monitored surveillance systems and managed access control points, preventing unauthorized entry and maintaining secure hospital operations
  • Facilitated crisis de-escalation in high-stress situations, providing crucial support dispatch to medical personnel while maintaining professional composure
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.

Security Officer

Securitas Security USA
  • Monitored multiple surveillance systems and coordinated emergency response procedures, resulting in swift incident resolution and minimal disruptions.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios.

Armed Guard-Cash Transporter

Brinks Incorporated
  • Secured high-value assets and executed precise cash transport operations while maintaining strict compliance with federal regulations and security protocols from dispatch
  • Conducted thorough route risk assessments and implemented dynamic security measures to ensure safe delivery of valuable assets across diverse locations
  • Maintained perfect delivery record while coordinating with team members to optimize routes and enhance operational efficiency in high-risk scenarios
  • Managed high-risk cash transport operations across multiple jurisdictions while enforcing strict security protocols and maintaining zero-incident record
  • Analyzed potential security threats and developed contingency plans, strengthening asset protection measures across multiple service locations

Delivery Driver

FLEX_AMAZON
  • This employment opportunity requires the driver to operate their own personal vehicle to fulfill the deliveries for that day so basically is a per diem position. The difference is it's not a permanent schedule/hours/days you choose from the portal of which option for delivery you want.
  • Managed timely deliveries across diverse routes, maintaining exceptional customer service standards while optimizing route efficiency and package handling.
  • Developed alternative route strategies during high-traffic periods, maintaining consistent delivery schedules despite challenging conditions. Communication with dispatchers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Walmart Same Day Delivery
  • Operated personal owned vehicle safely in highly congested places.
  • Achieved timely deliveries with strategic route planning.
  • Provided efficient package distribution to homes and offices.
  • Tracked overall fuel costs by keeping detailed records of mileage and fuel usage.
  • Liaised with dispatchers regarding current delivery schedules.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

City Carrier Assistant

USPS, United States Postal Service
07.2025 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Handled mail and packages with care to prevent damage during delivery.

Education

HIGH SCHOOL DIPLOMA - CRIMINAL JUSTICE

Bassick High School

Skills

    Surveillance

    Customer service

    Product knowledge

    Call management

    Time management

    Call center experience

    Data entry

    Data collection

    Computer proficiency

    Information security

    Appointment scheduling

    Microsoft Excel

    Task prioritization

    Microsoft outlook

    Microsoft PowerPoint

    Team development

    CRM software proficiency

    Escalation management

    Office equipment proficiency

    Staff education and training

    Clerical support

    Recordkeeping strengths

    Stock management

    Process optimization

    Receiving support

    Training development aptitude

    Delivery scheduling

    Business development

    International sales support

    POS systems expert

    Service standard compliance

    Spreadsheets

    Product sales

    Payment processing

    Order processing

Timeline

City Carrier Assistant

USPS, United States Postal Service
07.2025 - Current

Customer Service Representative

Boost Mobile Cellular

Security Guard

G4S Security Solutions

Security Officer (Lead Guard)

Allied Universal Corporation

Festival Event Armed Guard

Private Security Consultant Group

Security Officer

Ascension St. Vincent Hospital

Security Officer

Securitas Security USA

Armed Guard-Cash Transporter

Brinks Incorporated

Delivery Driver

FLEX_AMAZON

Delivery Driver

Walmart Same Day Delivery

HIGH SCHOOL DIPLOMA - CRIMINAL JUSTICE

Bassick High School

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JACKELINE JONES