JACKELINE LOPEZ
San Antonio,TX
Summary
Enthusiastic and organized individual completed the Medical Front Office Administrative Assistant program with CMAA and CBCS certifications. Skilled in medical terminology, front desk tasks, and billing basics. Eager to support healthcare teams and deliver excellent patient service.
Overview
13
13
years of professional experience
Work History
Production Worker
Joyson Safety Systems
San Antonio, TX
12.2021 - 01.2025
- Spot welding - sorted, inspected, welded specific nuts to each part and scrapped nonconformance parts
- Zinc Plating, Ni-Cr Plating
- Inspections-identified and segregated all nonconformance and conforming material or products
- Staking and Riveting - assembled parts to be final processed into plating line
- Loaded and unpacked the parts, then placed them into metal oven containers. Placed full oven containers on the oven conveyor for baking
Overnight Team Lead
Walmart Associates Inc.
San Antonio, TX
11.2019 - 02.2021
- Facilitated members with purchases, utilization of self-service tools, & resolution of issues while advocating for products & services
- Led & coached associates, enforced safety procedures, & championed daily operations
- Efficiently stocked merchandise, upheld product quality, & curated sales floor displays
Cahier/ Fry Cook
Freds Fish Fry
San Antonio, TX
06.2018 - 10.2019
- Enhanced customer satisfaction by seamlessly managing order taking, payment processing, receipt issuance, & ensuring a delightful service experience
- Prepared food items according to safety and quality standards while monitoring and managing inventory levels
- Ensured a clean & organized facility through diligent adherence to sanitation protocols & completion of routine cleaning tasks
Cashier/ Sales Associate
Family Dollar
San Antonio, TX
08.2017 - 06.2018
- Processed customer transactions, issued receipts, returns and exchanges, provided customer service by locating merchandise and promoting store products
- Orchestrated unloading of the truck from the distribution center, meticulously stocking shelves & meticulously arranging & organizing merchandise
Customer Service Representative / Sales Associate
West Business Solutions - OPTUMRX
San Antonio, TX
11.2012 - 08.2013
- Collaborated with members to facilitate medication refills, oversee prescription orders, & liaise with local pharmacies & physicians
- Oversaw inbound & outbound calls, collected payment information, & executed timely sales transactions
Call Center Representative
West Business Solutions - Okapi
San Antonio, TX
09.2012 - 11.2012
- Contacted Artisan Funds shareholders to collect votes for the upcoming shareholders meeting
- Ensured proper casting and documentation of votes in accordance with company procedures
Beauty bar Advisor / Cashier
Stage Stores Incorporated - Bealls
San Antonio, TX
12.2011 - 08.2012
- Delivered personalized beauty consultations, advised customers on skincare routines, & showcased premium skincare products
- Managed sales operations, restocked inventory, operated the register, & skillfully wrapped gifts
- Collaborated on returns, exchanges, & effectively oversaw jewelry & fragrance sales
Education
Medical Front Office Assistant and Administration Specialist Program - NHA – CMAA and CBCS Certified
MedCerts
Online05.2025
High School Diploma - undefined
Highlands High School
San Antonio, TX01.2003
Skills
- Medical Terminology & Documentation
- Appointment Scheduling & Calendar Management
- Insurance Verification & Claims Processing
- Electronic Health Records (EHR)
- HIPAA Compliance & Patient Privacy
- Front Desk Reception & Patient Check-In
- Medical Billing & Coding (ICD-10, CPT, HCPCS)
- Customer Service & Communication
- Data Entry & Records Management
- Multitasking & Time Management
- Hand-held scanners
Timeline
Production Worker
Joyson Safety Systems
12.2021 - 01.2025
Overnight Team Lead
Walmart Associates Inc.
11.2019 - 02.2021
Cahier/ Fry Cook
Freds Fish Fry
06.2018 - 10.2019
Cashier/ Sales Associate
Family Dollar
08.2017 - 06.2018
Customer Service Representative / Sales Associate
West Business Solutions - OPTUMRX
11.2012 - 08.2013
Call Center Representative
West Business Solutions - Okapi
09.2012 - 11.2012
Beauty bar Advisor / Cashier
Stage Stores Incorporated - Bealls
12.2011 - 08.2012
Medical Front Office Assistant and Administration Specialist Program - NHA – CMAA and CBCS Certified
MedCerts
High School Diploma - undefined
Highlands High School