Jackeline Madrigal

Crew Team Member

McDonald's Restaurant

08.2022 - Current

Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Collaborated with team members to complete orders.
Operated register to process payments and collect cash payment for order totals.
Greeted customers at drive-thru and took food orders.
Improved customer satisfaction by consistently providing friendly and efficient service.
Resolved customer complaints quickly and professionally, ensuring repeat patronage.
Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Became familiar with products to answer questions and make suggestions.
Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Cleaned and maintained all areas of restaurant to promote clean image.
Improved customer satisfaction by providing friendly and efficient service at the register.
Assisted other team members to achieve goals.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Trained new team members on procedures, customer service, and sales techniques.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Collaborated with team members to meet high standards of service during peak hours.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Operated cash registers and POS systems, handling over $[Amount] in cash daily.
Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
Welcomed customers and provided quick and attentive service.
Restocked bags, cups, lids, sauces and other counter supplies.
Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
Checked outgoing orders for accuracy before delivery.
Adapted quickly to new software systems used for managing customer orders, ensuring minimal disruptions during transitions.
Described menu items in detail and educated customers about meal options.
Improved customer satisfaction by promptly addressing concerns, providing accurate information, and offering solutions when necessary.
Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Utilized customer service software to accurately enter customer data, process orders and update customer records.
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.