Jackeline Martin
Hialeah,FL
Summary
Detail-oriented professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
15
15
years of professional experience
Work History
Emergency Room Registrar
Nicklaus Children's Hospital
11.2020 - Current
- Greet patients/families to the emergency room. Provide administrative support and assist the clinical team with requests and tasks. Interview patients/families to obtain demographics, financial, medical information, pre-admit/admit, and register patients. Coordinate patient transfers & admissions in collaboration with admitting nurses and physicians. Calculate patient financial responsibility based on their insurance benefits, collect copayments, and provide receipts. Scan all documents in the proper folder in the computer system. Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request. Obtain all necessary consents for patient treatment either in person or over the phone. Communicate with departments if any issues or questions arise to accommodate special needs for patients.
Medical Receptionist
Pediatric Associates
08.2010 - 04.2020
- Check-in patients upon arrival, including updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature and appropriate health questionnaires. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments. Operate telephone switchboard to answer, screen, direct calls and convey messages. Schedule appointments according to office scheduling policies. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate. Post patient charges and payments. Complete charge and payment reconciliation. Scan and upload documents in Document Management system. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area. Participate in staff and educational meetings.
Medical Assistant
Children's Center for Gastroenterology
01.2011 - 01.2012
- Performs and documents vital signs and measurements. Provides and documents patient and family education. Prepared patients for examination and assisted physicians with minor procedures and patient transport. Arrange hospital admissions. Followed up on patient visits, called in prescriptions to pharmacies and ensured patients service was up to their needs. Call hospitals to obtain any necessary results. Explain treatment procedures, medications, diets, and physician’s instructions to patients. Collects specimens and distribute to the laboratory for results. Entered electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record. Answer incoming calls, routes calls to the proper staff, and takes messages for staff and physicians. Schedules office visit appointments and surgeries for patients. Confirms patient appointments. Complete insurance verification and obtain medication prior authorizations.
Education
Associate of Arts - Health Service Administration
Keiser University
12.2022
Medical Assistant Certification - undefined
Everest Institute
12.2010
High School Diploma - undefined
Miami Lakes Educational Center
06.2009
Skills
- Appointment scheduling
- Problem Solving
- Patient confidentiality
- Team collaboration
Timeline
Emergency Room Registrar
Nicklaus Children's Hospital
11.2020 - Current
Medical Assistant
Children's Center for Gastroenterology
01.2011 - 01.2012
Medical Receptionist
Pediatric Associates
08.2010 - 04.2020
Medical Assistant Certification - undefined
Everest Institute
High School Diploma - undefined
Miami Lakes Educational Center
Associate of Arts - Health Service Administration
Keiser University
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