Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackeline Ortiz

Victorville

Summary

Hardworking, detail-oriented hospitality professional with five years of experience in customer-facing roles. Proficient in kitchen operations, food safety, and customer service. Possesses a strong background in managing kitchen staff, and maintaining cleanliness and organization. Seeking an equal opportunity that leverages my skills in a fast-paced environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Amazon Associate

Amazon Fulfillment Center
11.2024 - 01.2025
  • Received and stowed inventory, unloaded deliveries, checked for damage, scanned items, and placed them in designated storage locations within the warehouse
  • Adhered to safety guidelines by wearing required safety gear
  • Operated warehouse equipment by using carts and dollies to move inventory

Ophthalmologist Receptionist

Valdez Eye Center
05.2024 - 11.2024
  • Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls in a timely and professional manner
  • Provided exceptional customer service by addressing patient inquiries or concerns promptly and professionally
  • Maintained patient records by accurately inputting demographic information, medical history, and insurance details into the electronic health record system
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times

Kitchen Shift Leader

CEC Entertainment
03.2019 - 05.2024
  • Managed kitchen staff and ensured a smooth operation.
  • Ensured compliance with health and safety regulations.
  • Supervised kitchen staff and delegated tasks.
  • Maintained cleanliness and organization of the kitchen.
  • Ensured food quality and presentation.
  • Prepared and cooked food according to recipes.
  • Assisted in inventory management and stock rotation.
  • Collaborated with the kitchen team to ensure timely service.
  • Maintained cleanliness and sanitation standards.
  • Led a team to deliver an efficient food operation, resulting in increased customer satisfaction, and positive reviews.
  • Maintained a positive attitude in fast-paced environments while handling multiple tasks simultaneously.
  • Closing the kitchen includes flipping food to prevent spoilage, wiping down the preparation table, scrubbing and mopping the floors, cleaning, sanitizing, and organizing the kitchen for the next day.

Education

Medical Administrative Assisting Diploma

Bryman College Institute
Alhambra, CA
07-2002

High School Diploma -

Victor Valley Adult School
Victorville, CA

Skills

  • Strong interpersonal skills
  • Bilingual in Spanish
  • Problem solving
  • Reliability and punctuality
  • Multitasking and organizational skills
  • Food and safety standards
  • Strong customer service
  • Assisting with active listening and social respectfulness
  • Strong work ethic
  • Team player

Certification

  • San Bernardino County Food Handlers Training: Issue Date January 18, 2025 (valid for 3 years) 

Timeline

Amazon Associate

Amazon Fulfillment Center
11.2024 - 01.2025

Ophthalmologist Receptionist

Valdez Eye Center
05.2024 - 11.2024

Kitchen Shift Leader

CEC Entertainment
03.2019 - 05.2024

High School Diploma -

Victor Valley Adult School

Medical Administrative Assisting Diploma

Bryman College Institute

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Jackeline Ortiz