JACKELINE PADILLA
San Diego,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Creative and innovative Fashion Designer offering 3-year background in Fashion design and illustration. Proficient in Adobe Photoshop and Illustrator with passion for creating fashion. Bringing excellent knowledge of textiles, production processes and consumer trends.
Overview
8
8
years of professional experience
Work History
Barista
Civic Center Cafe
02.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sales Manager Personal Trainer
LA Fitness
05.2023 - 09.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Dresser
Gabriela Hearst
09.2021 - 09.2021
- Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.
- Tracked all clothing and accessories used in runway shows and photo shoots.
- Fitted models with outfits as per designer specifications.
- Collaborated with hair and makeup departments to align looks with specific image plans during events.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Determined proper shoes, jewelry, head wear and other accessories to complement designer outfits.
- Supported models when clothing was uncomfortable.
Actor
Hot Snakes Media
06.2017 - 04.2020
- Conveyed each character's story through speech, body language and movement
- Worked with directors, other actors and playwrights to interpret lines and develop blocking
- Developed a successful working relationship
- Collaborated with the director and an ensemble of nine other actors
- Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
- Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Met with production director to discuss poses, movements and persona to portray.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock and fear.
Barista
Pure Love Juice
09.2019 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Retail Sales Associate
BCBG | Retail
04.2018 - 01.2019
- Worked with [Type] customers to understand requirements and provide exceptional service
- Worked closely with [Job title] to solve problems and handle customer concerns
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Assisted customers with locating and choosing merchandise in any store department
- Learned [Job title] and [Job title] positions and provided backup at key times
- Set up new sales displays each [Timeframe]
- Checked prices for customers and processed items sold by scanning barcodes.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Associate
LOFT
11.2017 - 04.2018
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Responded to customer concerns with friendly and knowledgeable service
- Monitored security and handled incidents in a calm and professional manner
- Stocked and replenished merchandise according to store merchandising layouts
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Verified that all customers received receipts for their purchases
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Alerted customers to upcoming sales events and promotions
- Built relationships with customers to increase likelihood of repeat business
- Welcomed customers into the store and helped them locate items
- Cleaned and organized the store, including the checkout desk and displays.
Hostess
Mr. C's Supper Club
01.2017 - 07.2017
- Assigned patrons to tables suitable for their needs and according to rotation
- Placed food trays over food warmers for immediate service
- Spoke with patrons to ensure satisfaction with food and service
- Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Provided excellent customer service
- Requested and recorded customer orders, and computed bills
- Oversaw the operation and maintenance of equipment
- Answered telephone calls and responded to inquiries.
Education
Fashion Design Certification - Design
Pima Community College
Tucson, AZ12.2022
High School Diploma -
Nogales High School
Nogales, AZ12.2016
Skills
- Supply ordering ability
- Honest, trustworthy and punctual
- Neat and clean in appearance
- On time and reliable
- Personable and affable
- Able to work in continuously-standing position for four or more hours
- Assumes 100% responsibility for quality
- Attention to detail
- Friendly and outgoing
- Problem-solving
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Menu memorization
- Coffee machinery
- Inventory management
- Performance improvement
- New hire training
- Espresso preparation
- Latte art
- FLUENT IN LANGUAGE
- Smoothie making
- Cooking
- Point of sale operation
- Conversant in language
- Retail management
- Graphic design
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Speedy and efficient
Languages
Spanish
Native or Bilingual
Education
Tucson, AZ
Timeline
Barista
Civic Center Cafe
02.2024 - 11.2024
Sales Manager Personal Trainer
LA Fitness
05.2023 - 09.2023
Dresser
Gabriela Hearst
09.2021 - 09.2021
Barista
Pure Love Juice
09.2019 - 03.2020
Retail Sales Associate
BCBG | Retail
04.2018 - 01.2019
Retail Sales Associate
LOFT
11.2017 - 04.2018
Actor
Hot Snakes Media
06.2017 - 04.2020
Hostess
Mr. C's Supper Club
01.2017 - 07.2017
Fashion Design Certification - Design
Pima Community College
High School Diploma -
Nogales High School
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