Summary
Overview
Work History
Education
Skills
Timeline
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Jackeline Paniagua

Chicago,IL

Summary

Experienced Senior Disability Caseworker with 5 years of expertise in client advocacy, administrative support, and team leadership. Proficient in managing high-volume client profiles, preparing detailed reports, and utilizing Microsoft Office Suite. Adept at training staff, handling escalated interactions, and leading process improvements. Bilingual in Spanish and English with strong organizational, multitasking, and customer service skills. Committed to fostering a supportive and non-judgmental environment for clients, and experienced in facilitating communication between clients and various agencies.

Overview

9
9
years of professional experience

Work History

Senior Caseworker

Klain and Associates Disability
10.2019 - Current
  • Interact with clients experiencing mental and physical disabilities, demonstrating patience, empathy, and professionalism to gather time-sensitive information
  • Assist approximately 450 - 600 disabled individuals with the application process for disability benefits, guiding them through required forms and ensuring clients receive appropriate examinations and testing
  • Deliver comprehensive administrative support by efficiently managing a high volume of client profiles in a fast-paced environment
  • Manage tasks with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, including preparing detailed reports
  • Utilize an understanding of medical conditions and legal terminology to effectively communicate with social security, Disability Determination Services, and internal departments to advocate for clients
  • Train and supervise other case workers on work operations, procedures, policies, and customer service standards
  • Manage escalated client interactions with compassion and understanding
  • Support team members with tasks and inquiries to ensure overall team success
  • Organize and lead monthly meetings to assess existing processes, recommend procedural enhancements to improve efficiency in client interactions, disability claim processing, and communication with government agencies.

Assistant Manager

Bockwinkel's Food Market
11.2015 - 10.2019
  • Served as the store key holder and was responsible for opening the store and ensuring operational readiness
  • Oversaw and executed opening and closing procedures to ensure seamless daily operations
  • Accurately balanced all registers and safe, monitored for discrepancies, and ensured financial integrity
  • Collaborated with team members to handle returns, complaints, and requests, delivering exceptional customer service
  • Provided clear direction and guidance to grocery staff, ensuring effective performance in their assigned duties
  • Trained new employees thoroughly, ensuring staff were well-prepared to execute their job responsibilities effectively.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Associates degree in Science -

Harold Washington College
Chicago, IL

Skills

  • Bilingual fluency in both English and Spanish
  • Proficient in Excel, Microsoft Word & PowerPoint
  • Collaborative Team Player
  • Patient and Empathetic in Client Interactions
  • Effective Time Management & Task Prioritization
  • Highly Organized and Detail-Oriented
  • Receptive to Constructive Feedback
  • Eager to Learn and Adaptable
  • Punctual and Self-Motivated

Timeline

Senior Caseworker

Klain and Associates Disability
10.2019 - Current

Assistant Manager

Bockwinkel's Food Market
11.2015 - 10.2019

Associates degree in Science -

Harold Washington College

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Jackeline Paniagua