Jackeline Perez Tellez
Branford
Summary
Dynamic Account Manager with a proven track record at APD PRINTING INC, excelling in customer service and strategic account planning. Fostered long-term client relationships, enhancing retention through exceptional service and issue resolution. Skilled in team training and collaboration, significantly improving account performance and client satisfaction without specifying numerical percentages.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Account Manager
APD PRINTING INC
09.2004 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Trained new employees on customer service, money handling and organizing strategies.
Education
No Degree - International Business
Centennial College
Scarborough, Ontario. Canada05-2005
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Issue resolution
- Strategic account planning
- Management collaboration
- Expense control
- Team Training
- Employee mentoring
Timeline
Account Manager
APD PRINTING INC
09.2004 - Current
No Degree - International Business
Centennial College
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