Jackeline Pimentel
Las Vegas,NV
Summary
Adept at enhancing customer experiences and sales, my tenure at Hi-liter Gentleman's Club and Palace Station showcases exceptional customer service and cash handling skills. Leveraging active listening and strategic upselling, I successfully increased beverage sales and managed over 100 calls per shift, demonstrating both efficiency and stress tolerance.
Overview
8
8
years of professional experience
Work History
Cocktail Server
Hi-liter Gentlemans Club
04.2019 - 12.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
- Highly knowledgeable in POS
PBX Operator
Palace Station
01.2016 - 09.2018
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Provided exceptional customer service through polite and professional interactions with all callers.
- Managed conference call setups for large groups on request, facilitating smooth business communications across teams.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Managed an average of 100+ calls per shift, ensuring prompt and effective communication.
Education
GED -
Adult Education - Clark County School District
Las Vegas10.2014
Skills
- Customer Service
- Handling large groups
- Alcohol awareness
- Cash Handling
- Familiarity with POS systems
- Speed and Efficiency
- Stress Tolerance
- ABC standards
Timeline
Cocktail Server
Hi-liter Gentlemans Club
04.2019 - 12.2023
PBX Operator
Palace Station
01.2016 - 09.2018
GED -
Adult Education - Clark County School District
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