Jackeline Rayneri
Miami,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Nursing nlimited
Miami, FL
01.2019 - 08.2023
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Operations Manager
RescueAED & MiamiCPR
Miami, FL
01.2016 - 01.2019
- Addressed customer concerns with suitable solutions.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Tracked and replenished inventory to maintain par levels.
Education
High School Diploma -
Marathon High Scholl
Marathon, FL06-1989
Skills
- Process Improvement
- Organizational Management
- Maintenance Planning
- Workflow Optimization
- Inventory Management
- Logistics Oversight
- Performance Reporting
- Customer Service
- Problem-Solving
- Business and Operations Management
- Logistics Management
- Troubleshooting and Problem Solving
- Customer Relations Specialist
- Invoice Processing
- Fluent in English and Spanish
Timeline
Operations Manager
Nursing nlimited
01.2019 - 08.2023
Operations Manager
RescueAED & MiamiCPR
01.2016 - 01.2019
High School Diploma -
Marathon High Scholl