JACKELINE Retana
East Stroudsburg,PA
Summary
Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills. Hardworking Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
9
9
years of professional experience
Work History
SHIFT MANAGER
Mcdonald's
05.2019 - 02.2022
- I manage my crew with respect as well as deal with costumer complaints
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Improved the performance of individual team members by motivating and training each person
Quality Control Inspector
Iridium
03.2022 - 07.2023
- Communicated with production team members about quality issues.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Monitored product quality at all stages of production process.
Volunteer
Shirley Futch home
01.2016 - 01.2020
- Company Overview: Volunteer, Shirley Futch home for 62 years old and older or those with handicap or disability
- Volunteer, Shirley Futch home for 62 years old and older or those with handicap or disability
Package Handler
FedEx
08.2023 - 10.2023
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Inspector
James Alexander
02.2024 - 03.2024
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Recorded inspection and test results on data sheets.
Computer Operator
Alpha Recycling
03.2024 - 11.2024
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
Education
HIGH SCHOOL DIPLOMA -
East Stroudsburg South Senior High School
East Stroudsburg, PA06.2020
Skills
- Staff development
- Financial management
- Build successful teams
- Develop employee knowledge
- Teamwork
- Oversee operations
Community Service
Head Start (Daycare), Volunteer, Volunteer at Shirley Futch home for 62 years old and older or those with handicap or disability., 01/01/16, 12/31/20
Languages
Spanish
Native or Bilingual
Timeline
Computer Operator
Alpha Recycling
03.2024 - 11.2024
Inspector
James Alexander
02.2024 - 03.2024
Package Handler
FedEx
08.2023 - 10.2023
Quality Control Inspector
Iridium
03.2022 - 07.2023
SHIFT MANAGER
Mcdonald's
05.2019 - 02.2022
Volunteer
Shirley Futch home
01.2016 - 01.2020
HIGH SCHOOL DIPLOMA -
East Stroudsburg South Senior High School
Similar Profiles
Brooklyn SherryBrooklyn Sherry
Crew Member at McDonald'sCrew Member at McDonald's
Megan SaxtonMegan Saxton
Employee at McDonald'sEmployee at McDonald's
Nathan HannaNathan Hanna
Mcdonalds Crew Worker at McDonald'sMcdonalds Crew Worker at McDonald's