Overview
Work History
Education
Skills
References
Timeline
Generic

Jackeline Rivera

Fullerton,CA

Overview

15
15
years of professional experience

Work History

Human Resources Manager (Part Time)

La Libertad Medical Clinic
Huntington Park, CA
08.2008 - Current
  • Talent acquisition full cycle recruitment
  • Managed and traveled to 3 clinics having 30 employees per clinic, professional and administrative positions
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting, hiring initiatives and corrective action plans
  • Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Employee laws, employee relations, employee training

Customer Service Manager

Anthem Blue Cross
Fullerton, CA
04.2022 - 04.2023
  • Interview, hire and train staff to meet performance goals
  • Audit, and monitor phone calls and documentation to provide feedback and coaching
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Created and standardized new hire and retention strategies for attrition
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Create metrics for performance bonus incentives

Human Resources Plant Generalist

Pretium Packaging
Anaheim, CA
01.2022 - 04.2022
  • Also worked in 2008-2013
  • Recruited through agencies, HRIS and online strategies
  • Submitted federal and state employee paperwork for Workers Compensation, subpoenas, child support, IRS liens, and lawsuits
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Conducted employee hiring and exit interviews.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.

Program Assistant

Helpmates/ CalOptima
Orange, CA
04.2015 - 06.2021
  • Trraveled to audit provider facilities for ADA, and SPD for NCQA, DHCS, and HEDIS.
  • Collaborated with other departments for updated information of audits and processes with cross functional teams
  • Visited providers and assisted in training providers and their staff to be in compliance

Senior Member Relations Representative

Prospect Medical Group
Orange, CA
10.2013 - 01.2015
  • Inbound call center, bilingual speaking and handled escalated calls.
  • Outbound calls to retained members from terminated Physicians/open enrollment in high volume center.
  • Senior transportation dispatcher, referral, and claims status or changes needed.

Geriatrics Receptionist/ Translator

Fullerton Eye Institute
Fullerton, CA
03.2013 - 09.2013
  • Verified eligibility for HMO, PPO and Medicare patients and scheduled appointments.
  • Translator for doctor/patient in appointments.
  • Front desk customer service and answering incoming calls.

Education

High School Diploma -

South Gate High School
06.2003

Associates of Arts -

University of Phoenix
12.2013

Bachelor of Management -

University of Phoenix
12.2016

Black Belt Lean Training Cert. -

CalOptima University
06.2019

Skills

  • State and Federal regulations (FMLA, FLSA, EDD, EEOC, Labor Laws, Disability, Workers Comp claims, out of state HR, etc)
  • Leadership development: Created managerial templates and trainings
  • Departmental reorganization
  • Created job descriptions, and market analysis salaries
  • PeopleSoft HRMS
  • Negotiation
  • Conflict resolution tactics
  • Manager coaching and training
  • Standardization of HR processes across multi- level organizations
  • Computer skills in: Microsoft Office, Workday, Paycom, Genesys, WED, Verint phone audits,
  • Recruit, interview, and implemented retention strategies
  • Compliance in OSHA, and state safety trainings
  • Employee health benefits (health, life, vision, dental, etc)
  • Employee relations (disciplinary interviews, grievances, corrective action plans)
  • Fluent in Spanish

References

References: Manager of La Libertad Medical Clinic Fredy Catota (323) 397-5295 Work/Cell. CalOptima (Director of Quality) Esther Okajima 714) 347-3270 Work/ (949) 677-6282 Cell. CalOptima (Non-Clinical) Internal Auditor Maria Saldivar (714) 458-4847. Supervisor at Prospect & Regal Medical Group Sandy Bedoy (714) 796-4202 Cell / (818) 357-5000 Work.

Timeline

Customer Service Manager

Anthem Blue Cross
04.2022 - 04.2023

Human Resources Plant Generalist

Pretium Packaging
01.2022 - 04.2022

Program Assistant

Helpmates/ CalOptima
04.2015 - 06.2021

Senior Member Relations Representative

Prospect Medical Group
10.2013 - 01.2015

Geriatrics Receptionist/ Translator

Fullerton Eye Institute
03.2013 - 09.2013

Human Resources Manager (Part Time)

La Libertad Medical Clinic
08.2008 - Current

High School Diploma -

South Gate High School

Associates of Arts -

University of Phoenix

Bachelor of Management -

University of Phoenix

Black Belt Lean Training Cert. -

CalOptima University

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