Jackeline Salazar
Gainesville,GA
Summary
Proven track record in customer service excellence and problem-solving, honed at Kennon Heating, Air & Plumbing. Skilled in CRM software and demonstrating empathy, I significantly enhanced customer satisfaction. My ability to manage high call volumes and maintain professionalism under pressure stands out, reflecting my commitment to delivering outstanding results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
CSR
Kennon Heating,Air & Plumbing
03.2023 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Kohls Department Store
08.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Receptionist
La Casita Verde
01.2017 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Gainesville High School
Gainesville, GA05.2014
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Professional telephone demeanor
- Problem-solving abilities
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
CSR
Kennon Heating,Air & Plumbing
03.2023 - 01.2024
Sales Associate
Kohls Department Store
08.2020 - 03.2021
Receptionist
La Casita Verde
01.2017 - 07.2019
High School Diploma -
Gainesville High School
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