Jackelyn Cepparo
Springdale,AR
Summary
With a strong foundation in customer service and a diverse background spanning the service industry, Restaurant Management, Onboarding Coordination for the State of Arkansas, and Real Estate, I bring a high level of professionalism, urgency, and accuracy to my work. My experience includes managing both consumer and business finances, ensuring the safety of staff and clients, and upholding rigorous ethical standards.
I am driven by a commitment to excellence and continuously strive to make my roles beneficial for myself, my clients, and my employers. Guided by strong work ethics and faith-driven motivation, I am dedicated to achieving success in every professional endeavor.
Overview
11
11
years of professional experience
Work History
Onboarding Coordinator
Vacasa
06.2023 - 06.2024
- Onboarded new short-term rental properties across the entire state of Arkansas, including Northwest Arkansas, Eureka Springs, and Hot Springs. This involved gathering compliance and ordinance information, scheduling inspections and photography, and creating public property profiles. These profiles were then shared across third-party sites nationwide.
- As the only designated Onboarding Coordinator for the State of Arkansas, I also helped assist colleagues with onboards in the states of Missouri and Texas.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively with management and homeowners.
- Evaluated the effectiveness of onboarding programs by tracking employee performance, engagement, and satisfaction levels once Onboarding was completed.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements, while using CRM to keep track of projected timelines and communication.
- Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
- Conducted regular meetings with department heads to discuss progress of newly onboarded homeowners and assure safety prior to guest arrival.
Properties and Partners
Cohobnb
11.2022 - 06.2023
- P&P, Our position is to communicate directly with our field operation managers and partners when onboarding Air BnB’s and to have transparency when discussing property issues or concerns.
- Staging, cleaning, and participating in the steps needed before going live. As part of the onboarding process, time is spent addressing all owner concerns, requests and questions in a timely and efficient manner.
- Attention to detail and knowledge of properties. Information is tracked with a step by step process and accountability tracker via “Breezeway” app. All tasks are performed and accounted for.
- Communication with photographers, owners, trade services and other handy folk assigned to help maintain property.
- Thorough deep cleaning including minor detail. Staging, marketing - such as creating property names for advertising, and light maintenance/ work orders.
- Pride in properties while providing a service for guests that is memorable and positive.
- Devised strategic approaches for highlighting important focal points unique to each property.
- Organized and attended monthly department meetings to review property status, partner relationships and discussed new projects and ideas.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects with active and instant communication via “Slack” app.
- Resolved problems, improved operations and provided exceptional service for all involved.
Residential Realtor
ExP NWA Branch
09.2019 - Current
- Built a sphere based on trust and reliability for my clients.
- Educated clients on the home buying process, what to expect, and how to successfully complete the transaction.
- Listened to clients wants and needs to help pinpoint a home that is safe, reliable, and in the wants and needs of their families and themselves.
- Developed relationships with local mortgage companies to accurately determine loan options efficiently, with the best return or rate for clients.
- Worked on a team to help build each other's successes along with our own.
- Educated clients with up to date market analysis to best determine their asking price if selling, and a fair offering price if buying.
- Took responsibility for educating the client, reviewing, understanding and executed confidential documents with full comprehension of contracts and disclosures.
- Honesty and integrity with each client.
- Maintained social media accounts to promote properties and interact with potential clients.
Sales Professional
Rausch Coleman Homes
04.2019 - 08.2019
- Worked hand in hand with a builder to better understand inventory and best options for the clients.
- Worked diligently to provide best building and home buying experience for families.
- Thanked the lord daily for opportunities and successes. Group building activities and meetings to boost moral.
- Learned software and technology to internally build a home from the ground up.
- Analyzed situations, and used best judgement to evaluate a plan for the homebuyers.
- Maintained a detailed list of changes that occurred daily. Organized, punctual, attention to detail.
- Listened.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Bartender /Trainer/ Event Coordinator Assistant
Embassy Suites
04.2017 - 04.2019
- Served Responsibly. Trained other employees to have same work ethics and bar management skills.
- Built client relationships. Made folks feel at home even when traveling.
- Organized bar inventory and followed health and safety guidelines while keeping stock readily available. Met and exceeded customer demands while maintaining a safe environment.
- Kept accurate inventories of food and beverage option and notified management when low on supply. Kept inventory on liquor, beer, wine, condiments, and created organized and detailed inventory orders and client requests for local vendors and distributors.
- Food handling.
- Upsold daily specials and beverage promotions to exceed daily goals, but only if I knew it was something the customer would truly be satisfied with.
- Maintained secure cash drawers and kept client financials secure.
- Polished glassware, disinfected surfaces, bussed tables and removed debris to keep customer areas fresh and clean and safe for all.
- Created seasonal cocktails to maintain the interest of the guests at a fair and profitable price.
- Customer Service exceeding my job title, including room service and customer requests if staff needed assistance.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Multitasked with accuracy and a sense of urgency.
Assistant Restaurant Manager
Grub's
08.2016 - 04.2017
- Maintained the responsibility of my staff and safety of guests simultaneously, while providing an atmosphere of satisfactory for our guests.
- Responsible for scheduling of staff. Excell efficient. Responsible of "cuts" (when shift ends), and liquor and food inventory.
- Resolved potential issues with customer service. Solved problematic situations before they exacerbated into an unpleasant experience for either my staff of guests, quickly and to best judgement.
- Served positions as a front of house manager, while taking on additional roles as a host, line cook, bartender, or server if short handed.
- Resolved challenging customer complaints to full satisfaction, promoted specials, and prioritized the return of repeat clients to ensure consistent business. This was done by developing a sense of trust in the product and service. Consistency is key.
- Food Safety and Serve Safe Certified. Maintained a healthy environment for all.
- Followed ABC and Health and Safety Guidelines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment. Followed FIFO (first in first out) procedures while labeling each and every open container in the restaurant with name and date to avoid cross contamination and potential health hazards to guests or staff.
- Liquor inventory and ordering.
- Cash, business, and financial handling.
Bartender/ Server/ Bartender-Server Trainer
Texas Roadhouse
09.2013 - 08.2016
- Educated customers on drink options with knowledge and enthusiasm, making personalized recommendations based on preferences or dietary restrictions.
- Improved team morale and efficiency, leading by example and offering support during peak hours such as running food or helping bus tables.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift while having a personal bank from management.
- Managed inventory to prevent shortages and to keep track of sales.
- Enhanced customer experience by creating a safe and entertaining enviroment. Consistently receiving positive feedback on customer satisfaction surveys and Secret Shoppers.
- Developed loyal clientele known as "Regulars" known on a first-name basis that I had the pleasure of serving for years.
- Was sure that each of my guests had a pleasurable dining experience, suggesting food and drink pairings that complemented menu offerings including "upsells".
- Trained new servers and Bartenders, including menu, food and drink knowledge, and serving tips and tricks.
Education
Associates -
NorthWest Arkansas Community College
Bentonville, ARSome College/ Radiography - Radiologic Technology
Santa Fe Community College
GainesvilleDesignation - Negotiation
Master Certified Negotiation Expert
Bentonville11.2019
Real Estate License - Real Estate Residential And Commercial
Linsey School Of Real Estate
Fayetteville06.2019
High School Diploma -
Lecanto High School
Lecanto, FL05.2011
Skills
- Communication
- Negotiation
- Consumer Finances
- Trust, Success and Integrity
- Accuracy and Attention to Detail
- Relationship Building between Colleges, Clients, and Third Parties
- Food Safety Certification
- Dietary Food and Drink Knowledge
- Handling of Cash and other Financial Responsibilities
- Customer Service
- Data Management
- CRM Experience
- Social Media and Marketing
- Responsibility and Reliability
- Sense of Urgency
- Multitasking Abilities
- Punctuality
- Critical Thinking
- Ethics
- Teamwork
- Selflessness
- Prioritizing needs of Clients and Guests
- Knowledge of Industry and Product
- Current Market Trends and Analysis
- Strategic Planning
- Staff Management
- Time Management
- Business Planning
- Financial Management
- Proactive Decision Making
- CPR Certified
Timeline
Onboarding Coordinator
Vacasa
06.2023 - 06.2024
Properties and Partners
Cohobnb
11.2022 - 06.2023
Residential Realtor
ExP NWA Branch
09.2019 - Current
Sales Professional
Rausch Coleman Homes
04.2019 - 08.2019
Bartender /Trainer/ Event Coordinator Assistant
Embassy Suites
04.2017 - 04.2019
Assistant Restaurant Manager
Grub's
08.2016 - 04.2017
Bartender/ Server/ Bartender-Server Trainer
Texas Roadhouse
09.2013 - 08.2016
Associates -
NorthWest Arkansas Community College
Some College/ Radiography - Radiologic Technology
Santa Fe Community College
Designation - Negotiation
Master Certified Negotiation Expert
Real Estate License - Real Estate Residential And Commercial
Linsey School Of Real Estate
High School Diploma -
Lecanto High School