Jackelyn Felix
Acton,CA
Summary
Proven ability to enhance client satisfaction and manage complex situations, as demonstrated at La Cabana Mexican Restaurant. Skilled in client relationship management and schedule management, I excel in environments requiring attention to detail and strong communication. Achieved significant improvements in operational efficiency and customer service quality. Experienced with creating safe and nurturing environment for dogs. Utilizes effective time management and problem-solving skills to handle daily tasks and unexpected situations. Strong understanding of canine behavior and needs, ensuring high-quality care and client satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
La Cabana Mexican Restaurant
07.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Dog Sitter
Myself
01.2024 - 05.2024
- I followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized workspace for all pet-sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients' satisfaction by providing attentive and personalized care for their dogs.
- They contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Education
Bachelor of Science - Crimionalgy
Califorina State University- CSUN
Northridge, CA05.2025
Skills
- Schedule Management
- Written and verbal communication
- Dog walking
- Client Relationship Management
- Issue Resolution
- Positive Attitude
- Honest and Trustworthy
- Punctual and Reliable
- Customer Service
- Flexible Schedule
- Clean Background Check
- Client Communication
- Valid Driver's License
- Smartphone Usage
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dog Sitter
Myself
01.2024 - 05.2024
Restaurant Hostess
La Cabana Mexican Restaurant
07.2021 - Current
Bachelor of Science - Crimionalgy
Califorina State University- CSUN
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