Open To Work
Jackelyn Gomez
Work Preference
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Customer Service Cashier
tropicuba cafe
Chicago
05.2020 - 05.2026
- Provided excellent customer service in a fast-paced café environment.
- Took and processed customer orders accurately and efficiently.
- Trained new staff on café protocols and service standards to enhance team efficiency.
- Handled payment transactions using point-of-sale systems reliably.
- Coordinated with kitchen staff to ensure timely order delivery and customer satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Conducted training sessions for new servers to promote understanding of café protocols.
Food Handler/Cashier Team Lead
victory grill
Chicago
07.2021 - 05.2023
- Packaged take-out orders with appropriate condiments and sides.
- Demonstrated knowledge of menu items in order to answer customer questions accurately.
- Trained new staff on proper food handling techniques and operational procedures.
Food Handler/Cashier Team Lead
potbellys
Chicago
06.2020 - 05.2021
- Provided excellent customer service by taking orders and addressing customer inquiries.
- Ensured customer satisfaction through efficient and accurate order handling and preparation.
- Worked with team members to enhance food preparation processes during peak hours.
- Prepared fresh ingredients for sandwiches and salads to ensure quality standards.
- Followed recipes and customer requests to prepare meals.
- Followed food safety guidelines to ensure safe handling and storage of products.
- Ensured compliance with local health codes regarding proper storage of food products.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Upheld cleanliness and sanitation standards in work areas to comply with company and health regulations.
- Swept floors in kitchen area at end of shift before closing up shop for the night.
- Acquired new skills to support team and further accommodate customer needs.
Education
Some College (No Degree) - Criminal Justice
Wilbur Wright College
4300 N Narragansett Ave Skills
- Menu knowledge
- Order processing
- Take-out service
- Food safety compliance
- Guest engagement
- Customer relationship management
- Sales expertise
- Staff training
- Team collaboration
- Multitasking and organization
- Hostess support
- Service prioritization
- Strong work ethic
- Bilingual communication
- Positive and professional
Languages
English
Professional
Certification
- cpr certificate
food handling certificate
liqour certificate
allergies certificate
Timeline
Food Handler/Cashier Team Lead
victory grill
07.2021 - 05.2023
Food Handler/Cashier Team Lead
potbellys
06.2020 - 05.2021
Server/Customer Service Cashier
tropicuba cafe
05.2020 - 05.2026
Some College (No Degree) - Criminal Justice
Wilbur Wright College