Jackelyn Montenegro
Inglewood,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Zara
Retail Store
Torrance, CA
11.2023 - 07.2024
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Cross-sold products to boost overall sales purchases.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized store by returning merchandise to proper areas and restocked displays.
Receptionist
INFINITI OF SOUTH BAY
Torrance, CA
02.2022
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Scheduled and confirmed appointments and meetings for sales and service
- Operated cash register or POS system to receive payment by cash, check and credit card.
COLD KITCHEN
DNATA CATERING
EL SEGUNDO, CA
10.2019
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
Pizza Hut (shift manager)
Inglewood, CA
11.2018
- Maintained high standards of customer service during high-volume
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally.
Education
Inglewood High School
Inglewood, CASkills
- Positive attitude
- Good communication skills
- Time management abilities
- Bilingual (English & Spanish)
- Leadership
- Verbal Communication
- Reliable and trustworthy
- Calm Under Pressure
- Multitasking
- Fast customer service during high-volume
- Management with inventory
Timeline
Zara
Retail Store
11.2023 - 07.2024
Receptionist
INFINITI OF SOUTH BAY
02.2022
COLD KITCHEN
DNATA CATERING
10.2019
Pizza Hut (shift manager)
11.2018
Inglewood High School