Summary
Overview
Work History
Education
Skills
Timeline
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Jackelyn Munoz

Cutler Bay,FL

Summary

Client-focused, bilingual professional with over a decade of experience in customer service, education, and administrative operations, account reconciliation, and client relationship management. Strong technical skills in Microsoft Office, QuickBooks, and data systems. Adept at cross-functional collaboration, deadline-driven environments, and delivering impactful user support. Passionate about process improvement, client education, and seamless transitions.

Overview

19
19
years of professional experience

Work History

Accounts Receivable/Administrative Manager

Eagle Globe Protective Services
Miami, FL
01.2022 - Current
  • Generated and processed invoices in alignment with billing cycles using specialized software.
  • Maintained accurate records of invoices, payments, and account statuses.
  • Investigated and resolved past due invoices and account discrepancies.
  • Developed and implemented a payment tracking system.
  • Provided outstanding customer service and account support.
  • Coordinated cross-functional resolutions between AR/AP departments.
  • Trained new staff on accounting systems and internal policies.
  • Prepared service agreements and contracts using DocuSign.

3rd - 6th Grade Teacher

Miami Dade County Public School System
Miami, FL
08.2006 - 06.2021
  • Led instruction and curriculum development for multiple grade levels.
  • Prepared students for state assessments with consistent 97-100% passing rates.
  • Recognized as one of the "Highest Impact Teachers in the State" by FLDOE.
  • Conducted group and individual instruction for diverse learners.
  • Mentored struggling teachers and served as a model classroom.
  • Participated in district curriculum development initiatives.

Education

Bachelor of Science - Business Management

Nova Southeastern University
Davie, FL

Skills

  • Proficient in QuickBooks, Excel, Microsoft Office
  • Fluent in Spanish
  • Account & database management
  • Client relationship management
  • Strong written and verbal communication
  • Online and in-person training
  • Contract preparation (DocuSign)
  • Payment tracking & reconciliation
  • Time management & prioritization
  • Team leadership & mentoring
  • Detail and deadline-oriented
  • Critical thinking and adaptability
  • Ability to quickly grasp new concepts
  • Team player

Timeline

Accounts Receivable/Administrative Manager

Eagle Globe Protective Services
01.2022 - Current

3rd - 6th Grade Teacher

Miami Dade County Public School System
08.2006 - 06.2021

Bachelor of Science - Business Management

Nova Southeastern University

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