Jackelyn Pointer
Beaver,PA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and expense coordination, notably at Fishing Online. Excelled in streamlining processes to enhance productivity and customer satisfaction. Skilled in bookkeeping and policy modification, with a proven track record of nurturing client relationships and managing complex schedules. Demonstrates exceptional leadership and analytical abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Household Manager
Self-employed
Beaver, PA
08.2022 - Current
- Manage a household budget for a four person home by minimizing costs and identifying opportunities for creative savings opportunities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identify learning opportunities to enrich daily experiences for two children under the age of 10.
- Exercised leadership capabilities by successfully motivating and inspiring family members.
- Implemented early childhood education techniques, improving developmental milestones as measured by educational assessments.
- Coordinated daily schedules for family of four, ensuring timely completion of school, extracurricular, and household activities.
- Volunteered in community and school activities, building a network and enhancing community ties.
- Scheduled appointments for medical, dental, and self-care needs.
- Help Fiancé with Social Media, Accounts Payable/Receivable, and get supplies needed for his successful Contracting Company.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Facilitated transportation to and from appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Administrative Support Manager
Fishing Online
New Brighton, PA
12.2020 - 08.2022
- Answer all the customers phone calls, respond to customer and vendor emails, and reply to all company and product reviews
- Oversaw product inventory, including ordering, restocking, and shipment receiving
- Continually work with other department managers and owner to increase overall productivity across the company with overall goal of increasing customer satisfaction
- Attend meetings with Vendors to discuss products and purchasing
- File and manage all Mail Service Claims (USPS, FedEx, UPS) and Checks received
- Filed and managed all Amazon Claims and Bank Claims
- Hired, managed, developed and trained staff
- Established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Took professional photographs then used Photoshop to make our products visually impeccable for our inventory and wrote detailed description of products to post on our website and Amazon
- Used Amazon Seller Central to keep track of Sales, Inventory, reviews, messages, A to Z Claims and resolve any issues that arise
Bartender
The Hangar
Coraopolis, PA
03.2018 - 03.2020
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Obtained cash bank and stocked service bar to prepare for operation.
Caregiver
Self Employed
Beaver, PA
12.2014 - 03.2018
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Documented children's growth and development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Read stories, sang songs and facilitated creative play.
Sales Coordinator
Legacy Custom Built Homes
Winter Park, FL
04.2014 - 06.2014
- Coordinate projects from pre-sale through post-sale to ensure the client receives excellent support and service
- Maintain a detailed project schedule which include administrative tasks and all aspects involved in the project; provide follow up
- Document and maintain record of projects various stages, including the bid process; reporting all bid dates to the Inside Sales Manager and Construction Manager
- Process purchase orders and coordinate project documents through the system to ensure prompt scheduling and material procurement is complete in a timely manner.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Administrator/ Project Coordinator
Legacy Custom Built Homes
Winter Park, FL
04.2013 - 04.2014
- Daily use of Quick Books to keep track of all the accounts (A/P, A/R) for our clients and subcontractors.
- Attend client meetings and assist with determination of project requirements.
- Encouraged networking and collaboration across functions and businesses.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed and emailed documents to project managers.
- Created job files for each project and maintained current data in each file.
- Maintained open communication by presenting regular updates on project status to customers.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Encouraged networking and collaboration across functions and businesses.
- Monitored daily tracking of open opportunities and compliance items.
- Invested, liquidated and disbursed funds at direction of Account Manager.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Account Executive
Tailgator Toby
Winter Park, FL
11.2012 - 04.2013
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Coordinate, set up and plan fundraising events, in home personal parties, weddings and corporate mixers.
- Generated dozens of contacts per week through referral channels and cold calling, boosting sales by leveraging customer information and market research.
- Kept impeccable records highlighting leads, sales activities, and revenue numbers.
- Create and build relationships with potential and current clients.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals
Demographics/ Administrative Assistant
On Healthcare
Sewickley, PA
12.2011 - 02.2012
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enter patient demographic information in program Advanced MD and the dental software knowing as DDS.
- Verify multiple insurances and information such as Medicare, Medicaid, Blue Cross Blue Shield, HMO's, etc.
- Create visits for new and existing patients following insurance in compliance with auditors.
- Create Ancillary Care Order Forms for all patients per Nursing facility.
- Mail consent forms for new patients to obtain permission for treatment.
- Follow-up with Doctor orders to obtain approval.
- Assist Physicians of Optometry, Podiatry, Dental and Audiology with procedures and exams.
- Exceptional multi-tasking skills.
- Able to communicate with the resident's family members and POA's and answer any questions that they may have.
Paralegal/ Legal Secretary
Spina Law Associates, P.C
Pittsburgh, PA
04.2011 - 10.2011
- Documented client interviews, hearings and depositions for evidentiary purposes
- Conduct comprehensive legal research and analysis.
- Prepare drafts of wills and trust agreements, legal documents, pleadings and correspondence with various parties involved with cases.
- Maintain and organize reference files so that they are easily accessible to the lawyer.
- Administrative tasks; answering calls, faxing, emailing, filing papers, etc.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Edited and proofread legal documents to verify accuracy.
- Researched statutes, decisions, legal articles, and codes.
- Revised and finalized letters, briefs, and memos.
- Answered and directed calls using multi-line switchboard.
Education
Associate of Arts - Paralegal Studies
Sanford Brown Institute
Pittsburgh, PA03-2011
Skills
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
- Budget coordination
Accomplishments
- Managed busy schedules and travel plans of 2+ corporate executives while performing general office administration duties.
- Managed 50+ customer inquires daily, resolving issues 20% faster than the team average.
- Oversaw 200+ inventory items weekly, cutting restocking time by 25%.
- Maintained a 99% customer satisfaction rating over a 20-month period as an Administrative Support Manager.
Certification
- Child, Adult, and Infant CPR, AED and first aid certification.
Timeline
Household Manager
Self-employed
08.2022 - Current
Administrative Support Manager
Fishing Online
12.2020 - 08.2022
Bartender
The Hangar
03.2018 - 03.2020
Caregiver
Self Employed
12.2014 - 03.2018
Sales Coordinator
Legacy Custom Built Homes
04.2014 - 06.2014
Account Administrator/ Project Coordinator
Legacy Custom Built Homes
04.2013 - 04.2014
Account Executive
Tailgator Toby
11.2012 - 04.2013
Demographics/ Administrative Assistant
On Healthcare
12.2011 - 02.2012
Paralegal/ Legal Secretary
Spina Law Associates, P.C
04.2011 - 10.2011
Associate of Arts - Paralegal Studies
Sanford Brown Institute