Jackelyn Ramirez
Summary
Reliable and experienced Custodial Supervisor with a strong background in managing cleaning operations for government and commercial buildings. Skilled in supervising custodial teams, conducting safety inspections, and maintaining high cleanliness standards. Dedicated to providing a safe, sanitary environment through effective leadership and attention to detail.
Overview
8
8
years of professional experience
Work History
Custodial Supervisor
PRIDE Industries
04.2023 - Current
- Supervise and coordinate daily activities of custodial staff assigned to clean government and public buildings.
- Conduct inspections of lobbies, stairwells, restrooms, and office spaces to ensure high cleanliness and safety standards.
- Train employees on cleaning methods, equipment use, and OSHA compliance.
- Manage staff schedules and handle special cleaning requests.
- Serve as point of contact between management and custodial team.
- Prepared and submitted accident and injury reports.
Housekeeping Lead Supervisor
Hotel Californian
07.2022 - 02.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Oversaw housekeeping operations, ensuring luxury-level standards throughout the hotel.
- Managed room inspections and quality assurance.
- Promoted into lead role for exceptional performance.
Housekeeping Supervisor
Hotel Californian
05.2021 - 07.2022
- Supervised daily room cleaning and turnover operations.
- Communicated room status updates to front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
Dispatcher Coordinator
Hotel Californian
10.2017 - 05.2021
- Managed communication between housekeeping, front desk, and maintenance teams.
- Tracked room readiness and assigned tasks using internal software.
- Scheduled staff and responded to service calls.
Public Area Attendant /Housekeeping Room Attendant
Hotel Californian
07.2017 - 10.2017
- Maintained guest rooms and public areas to 5-standards.
- Reported maintenance issue promptly.
- Supported guest satisfaction through attention to detail.
Environmental Services Technician
Los Robles Hospital & Medical Center
03.2017 - 07.2017
- Cleaned patient and operating rooms according to hospital protocols.
- Ensure infection control and proper medical waste disposal.
- Maintained safety and cleanliness in high-traffic healthcare environments.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06-2014
Skills
Custodial Staff Supervision
Workplace Safety & OSHA Compliance
Quality Assurance Inspections
Supply & Inventory Control
Communication & Team Leadership
Customer Service
Trainings
- HotSOS and Maestro
- Talent Development
- Forbes Luxury Travel
- OSHA Safety
- CJIS Security and Awareness
- Luxury Hotel Pre-Openings
Timeline
Custodial Supervisor
PRIDE Industries
04.2023 - Current
Housekeeping Lead Supervisor
Hotel Californian
07.2022 - 02.2023
Housekeeping Supervisor
Hotel Californian
05.2021 - 07.2022
Dispatcher Coordinator
Hotel Californian
10.2017 - 05.2021
Public Area Attendant /Housekeeping Room Attendant
Hotel Californian
07.2017 - 10.2017
Environmental Services Technician
Los Robles Hospital & Medical Center
03.2017 - 07.2017
High School Diploma -
Pacifica High School
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