Jackelyn Rodriguez
Mission,TX
Summary
Great customer service professional with a positive attitude and strong interpersonal skills, experienced at many jobs in resolving customer complaints and enhancing loyalty. Bilingual and organized, I excel in teamwork and collaboration, ensuring exceptional service and satisfaction while efficiently managing customer inquiries and events.
Overview
6
6
years of professional experience
Work History
Volunteer
Church
Mission, TX
02.2024 - 01.2025
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
Volunteer
Daycare Duties
Mission, TX
05.2023 - 12.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Guest Advocate/Cashier
Target
Mission, TX
07.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Customer Service/Cashier
Tropical Breeze
Mission, TX
08.2020 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service
Snowball Express
Mission Tx
01.2019 - 12.2019
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Managed customer service inquiries and complaints for customers.
Education
La Joya Palmview High School
Palmview,Tx05.2018
Skills
- Proficient in Microsoft office, PowerPoint, Outlook, Word, and Excel
- Positive attitude
- Organized and efficient
- Flexible schedule
- Customer service
- Bilingual
Languages
English
Spanish
Timeline
Volunteer
Church
02.2024 - 01.2025
Volunteer
Daycare Duties
05.2023 - 12.2023
Guest Advocate/Cashier
Target
07.2022 - 10.2022
Customer Service/Cashier
Tropical Breeze
08.2020 - 12.2021
Customer Service
Snowball Express
01.2019 - 12.2019
La Joya Palmview High School