Jackelyn Spetter-Siler, CCWP
Odenton,MD
Summary
Talented Senior Project Manager with over 25 years' experience Gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Able to adapt quickly and eager to provide excellent service to internal and external customers.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Robert Half International, Inc
06.2023 - 08.2023
- Managed full project lifecycle (Initiation, Planning, Executing, Monitoring and Controlling, and Closing) and ensured projects were proceeding according to scope, schedule and quality standards
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Developed, managed, and centralized detailed project plans, established best practices, templates, policies, tools, and partnerships for on-time delivery, within scope and budget
- Proactively managed changes in project scope, identified potential risks, and devised contingency plans
- Partnered with project team members to identify and quickly address problems.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Project Manager
Robert Half International, Inc
04.2021 - 06.2023
- Developed standardized project management processes, templates, and guidelines to ensure consistency and best practices
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed/Administered the Smartsheet Project Management Tool for reporting, compliance tracking, all candidate onboarding requirements, any equipment needed for remote workers, communication with the team, document storage, etc
- Managed the Microsoft Teams site for additional document storage and communications within the internal project team
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
Project Coordinator
Robert Half International, Inc
07.2020 - 04.2021
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained Smartsheet database and spreadsheets with accurate inventory and status.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Director of Channel Operations
Robert Half International, Inc
01.2017 - 04.2020
- Provide support and strategic guidance to Strategic Accounts Vice Presidents and Directors managing third party, MSA and VMS, accounts
- Ensure Robert Half's new third-party engagements are implemented thoroughly, and all back-office teams understand expectations of the different programs
- Attend all MSP Supplier Calls and distribute important program rules of engagement to Strategic Accounts Leaderships as well as back-office support teams
- Reach out to MSP Program Offices for all rules of engagement specifics not provided in contracts or supplier calls
- Support Implementation Team through three stage implementation process to ensure all program expectations and guidelines are understood and provided to internal share holders
- Manage and maintain relationships with strategic partners in third party MSP and VMS programs
- MSP Program reporting portal administration and reporting for Strategic Accounts leadership
- Escalation point for VMS billing and time entry issue resolution
- Manage, support, and hold accountable Strategic Accounts for timely entry of weekly hours, approval of hours, and billing of hours
- Work with MSP Program Offices to resolve escalated VMS tool billing and time entry issues
Supply Base Manager
Aerotek, Inc
09.2013 - 12.2016
- Provide support and strategic management of the supply base for MSP, Diverse Supplier, and sub vendor programs
- Vetting of suppliers into MSP and Diverse Supplier program
- Create Program MSP Supplier Agreements containing flow down language from MSP Client Master Service Agreements
- Negotiate MSP Program Supplier Agreements
- Work with Front Office Controllers to manage, create, and execute addendums to MSP Client Master Service Agreements as needed
- Vetting of any added addendums/documents needed with MSP Program Suppliers
- Ensure compliance of suppliers in MSP, Diverse Supplier, and sub vending programs (i.e., Certificate of Insurance, diversity certificates, etc.)
- Maintain and manage Aerotek's Supplier Management System for all of Supply Base
- Create supplier documents in DocuSign
- Monthly Supply Base compliance reporting
- Quarterly Supply Base spend reporting
- Partner with MSP Program Offices to manage Program Suppliers and ensure their program compliance
- Review and audit supplier diversity certificates for all of Supply Base
- Maintain and audit RFIs submitted by potential diverse suppliers
- Work with Account Managers to identify diverse suppliers to meet clients' diverse spend needs when necessary
- Work with Allegis Purchasing to ensure updated diverse supplier information is on file and reportable
- Group Leader for Diverse Supplier Program Product Development
- Quarterly client diverse spend reporting for 8 large SS&O accounts
- Managed and facilitated RFI process for identifying diverse suppliers to support Wells Fargo program
- Work closely with Strategic Account Executive and Controller to vet a VMS-type tool to support the Wells Fargo program
- Facilitated and helped to create and execute process for vetting sub vendors
- Created process for ensuring flow down language from client agreement is included in all sub vendor agreements
- Created and executed New Sub vendor Request process and InfoPath Form
- Worked with team to decrease outstanding payables to sub vendors by $6.1 million (some as old as 2010)
- Created tracking system and escalation process for voucher maintenance by sub vending team
- Successfully transitioned sub vending team and processes to Accounts Payable department
- Work with Controllers to vet new sub vendors into various programs
- Successfully collected and created a structure for maintaining all sub vendor agreements, W-9s, COIs, diversity certificates, and EFT Forms
- Educated Front Office on updated sub vendor processes
- Group Leader for 1099 process enhancement in the Clinical Solutions Product Development
Assistant Controller – Front Office
Aerotek, Inc
01.2007 - 05.2010
- Main point of contact for SS&O Directors and Strategic Account Executives in supporting their clients' business needs
- Negotiated and executed client agreements
- Worked closely with Marketing and other departments on RFX responses
- Performed profit analysis of various national clients
- Recurring Minority and Spend Reporting for clients, weekly SS&O Reporting, monthly Solutions Reporting
- Ad hoc reporting as requested
- Pricing for various clients
- Created MSP Supplier Agreements to include flow down language from Master Service Agreement with MSP Client
- Negotiated MSP Supplier Agreements with suppliers
- Collected necessary documents from MSP suppliers to get them fully vetted into programs (i.e., COIs, W-9s, NDAs)
- Worked with Program Offices to transition suppliers into various MSP Programs
- Utilized SMS System to vet suppliers and maintain up to date records of all suppliers
- Managed and facilitate Aerotek Most Valued Partner Program
- Vetted small, disadvantaged firms into the program through an RFP and interview process
- Worked with sales force to utilize MVP Partners to help fulfill clients' small business goals
- Maintained SMS system and keep records of all MVP partners up to date
- Reviewed and signed all new Collective Bargaining Agreements for all Duluth business
Assistant Controller
Aerotek, Inc
01.2003 - 01.2007
- Managed a team of 16-20 Business Operations Associates (BOA's) and Business Operations Supervisors (BOS's)
- Managed BOA's and BOS's in accounts receivable, auditing, reporting, payroll, and billing tasks
- Actively collected on escalated accounts receivable issues
- Set and helped team achieve quarterly AR and Non-AR Goals
- Reviewed and negotiated all new Duluth Services Union Collective Bargaining Agreements
- Worked with Duluth sales to aid in selling the Duluth product while also providing education in Duluth as a whole
- Partnered with Program Services Leadership to analyze all new business to verify they should be handled by National Accounts rather than the regional teams
- Worked with the credit department regarding client terms, agreements, payment plans, and account escalations
- Partnered with Implementations Team to on-board new clients and VMS systems
- Managed GSA accounts receivable and process implementation
- Worked with several MVP and high visibility accounts (i.e., Flextronics, BMS, GM, Bombardier, FSCJ, etc.) regarding process improvements, accounts receivable, and client relations
- Managed the Canadian AR Team for nine months – created best practices, implemented processes to mirror those in the states, managed accounts receivable (including BMS, national accounts, and regional accounts), and helped develop the team to be more successful overall
Education
Bachelor of Arts - Communications
University of Delaware
Newark08.1997
Skills
- CAPM Certification coursework complete
- Project Management Systems (Smartsheet, etc)
- Microsoft Office Products
- Process Management
- Cross-Functional Communication
- Contract Negotiations
- Supply Base Management
- Leading Projects
Certification
- Certified Contingent Workforce Staffing Professional (CCWP), Staffing Industry Analysts - 2019 to Present
Timeline
Senior Project Manager
Robert Half International, Inc
06.2023 - 08.2023
Project Manager
Robert Half International, Inc
04.2021 - 06.2023
Project Coordinator
Robert Half International, Inc
07.2020 - 04.2021
Director of Channel Operations
Robert Half International, Inc
01.2017 - 04.2020
Supply Base Manager
Aerotek, Inc
09.2013 - 12.2016
Assistant Controller – Front Office
Aerotek, Inc
01.2007 - 05.2010
Assistant Controller
Aerotek, Inc
01.2003 - 01.2007
Bachelor of Arts - Communications
University of Delaware
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