Jackelynne Tobar-Navarro
Manassas,VA
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion.
Overview
11
11
years of professional experience
Work History
Lead Ramp Agent
Swissport
Sterling, VA
12.2022 - Current
- Performed daily aircraft servicing duties such as fueling, de-icing, and lavatory services.
- Coordinated the loading and unloading of cargo and baggage on various aircrafts.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Resolved customer complaints in an efficient and professional manner.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
Ramp Agent
Swissport
Sterling, VA
06.2019 - Current
- Provided essential under-wing ground support services, ensuring timely loading and unloading of baggage and cargo in compliance with customer contracts.
- Reported equipment malfunctions to supervisors and ensured compliance with all relevant security regulations and requirements.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
Assistant Manager
Footlocker
Manassas, VA
09.2013 - 06.2019
- Acquired knowledge of effective business management
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
High school diploma -
Stonewall Jackson High School
Manassas, VA06-2015
Skills
- Workload Management
- Crew Operation Improvement
- Inquiry response
- Safety Procedures Compliance
- Dependable and Responsible
- Load Planning Communication
- Team Leadership
- Crew assistance
- Arrival/departure procedures
- Deicing of aircraft
- Problem-Solving
- Records Management
- Budgeting and cost control
- Relationship building and management
- Customer Service and Engagement
- Human resource policies
- Hiring and Training
- Staff Scheduling
- Pushback and towing
- Ramp service
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Lead Ramp Agent
Swissport
12.2022 - Current
Ramp Agent
Swissport
06.2019 - Current
Assistant Manager
Footlocker
09.2013 - 06.2019
High school diploma -
Stonewall Jackson High School