Jackenley Jean
Boca Raton,FL
Summary
Adept at multitasking and guest engagement, I excelled in high-volume dining environments at establishments like Saquela, enhancing customer satisfaction through exceptional service and memory retention. Skilled in cash handling and leveraging POS systems, I fostered positive team dynamics and significantly improved service efficiency without compromising quality.
Overview
6
6
years of professional experience
Work History
Server
Saquela
01.2021 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Carne
05.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Food Runner
Gary Racks Farmhouse
01.2018 - 08.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Boca Raton High School
Boca Raton, FL05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- High-volume dining
Timeline
Server
Saquela
01.2021 - 03.2024
Server
Carne
05.2020 - 08.2022
Food Runner
Gary Racks Farmhouse
01.2018 - 08.2021
Boca Raton High School